Customer services.

Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / by: (書目-電子資源)

Managing customer-contact service employees by implementing transformational leadership. by: (書目-電子資源)

Firing on all cylinders : = the service/quality system for high-powered corporate performance / by: (書目-語言資料,印刷品)

Ethical banking : = surviving in an age of default / by: (書目-語言資料,印刷品)

Relationship marketing : = successful strategies for the age of the customer / by: (書目-語言資料,印刷品)

Delivering quality service : = balancing customer perceptions and expectations / by: (書目-語言資料,印刷品)

Service breakthroughs : = changing the rules of the game / by: (書目-語言資料,印刷品)

Synchroservice! : = the innovative way to build a dynasty of customers / by: (書目-語言資料,印刷品)

Command performance : = the art of delivering quality service / by: (書目-語言資料,印刷品)

Customer loyalty : = how to earn it, how to keep it / by: (書目-語言資料,印刷品)

Service selling : = a guide to increasing sales and profits in consumer financial services / by: (書目-語言資料,印刷品)

What do your customers really want? : = here's a sure-fire way to find out / by: (書目-語言資料,印刷品)

Service quality in tourism : = measurement methods and empirical analysis / by: (書目-語言資料,印刷品)

The Innovator's dilemma : = when new technologies cause great firms to fail / by: (書目-語言資料,印刷品)

Customer orientation and market action / by: (書目-語言資料,印刷品)

Customer loyalty : = how to earn it, how to keep it / by: (書目-語言資料,印刷品)

Customer service : = career success through customer satisfaction / by: (書目-語言資料,印刷品)

Services marketing : = integrating customer focus across the firm / by: (書目-語言資料,印刷品)

Service management and marketing : = a customer relationship management approach / by: (書目-語言資料,印刷品)

Building great customer experiences / by: (書目-語言資料,印刷品)

Revolutionize your customer experience / by: (書目-語言資料,印刷品)

Services marketing / by: (書目-語言資料,印刷品)

Service marketing / by: (書目-語言資料,印刷品)

The innovator's dilemma : = the revolutionary book that will change the way you do business / by: (書目-語言資料,印刷品)

Turning lost customers into gold = --and the art of achieving zero defections / by: (書目-電子資源)

Managing for both bottom and top line performance by: (書目-投影資料、錄影資料、電影片)

Customer service letters ready to go! by: (書目-電子資源)

The experience economy = work is theatre & every business a stage / by: (書目-電子資源)

Coaching knock your socks off service by: (書目-電子資源)

Delivering knock your socks off service by: (書目-電子資源)

Knock your socks off answers = solving customer nightmares & soothing nightmare customers / by: (書目-電子資源)

Service management and marketing : = customer management in service competition / by: (書目-語言資料,印刷品)

Relationship marketing for competitive advantage = winning and keeping customers / by: (書目-電子資源)

A complaint is a gift = using customer feedback as a strategic tool / by: (書目-電子資源)

Emotional value = creating strong bonds with your customers / by: (書目-電子資源)

Outrageous! = unforgettable service--guilt-free selling / by: (書目-電子資源)

The innovator's dilemma = when new technologies cause great firms to fail / by: (書目-電子資源)

Customer service over the phone by: (書目-電子資源)

The Arthur Andersen guide to talking with your customers = what they will tell you about your business (when you ask the right questions) / by: (書目-電子資源)

Customer service : = a practical approach / by: (書目-語言資料,印刷品)

Customer service : = career success through customer loyalty / by: (書目-語言資料,印刷品)

Beyond customer service by: (書目-電子資源)

Customer service : = empowerment and entrapment / by: (書目-語言資料,印刷品)

IMC, the next generation = five steps for delivering value and measuring returns using marketing communication / by: (書目-電子資源)

The buzz = 50 little things that make a big difference to delivering world-class customer service / by: (書目-電子資源)

Global call centers = achieving outstanding customer service across cultures & time zones / by: (書目-電子資源)

Key account management in financial services = tools and techniques for building strong relationships with major clients / by: (書目-電子資源)

Strategic customer planning = how to develop and implement a strategic account plan / by: (書目-電子資源)

Command performance = the art of delivering quality service / by: (書目-電子資源)

Quality in customer service by: (書目-電子資源)

Deliver outstanding customer service = gain and retain customers and stay ahead of the competition / by: (書目-電子資源)

The ten demandments = rules to live by in the age of the demanding consumer / by: (書目-電子資源)

Total access = giving customers what they want in an anytime, anywhere world / by: (書目-電子資源)

Performance Research Associates' Delivering knock your socks off service by: (書目-電子資源)

Good service is good business = 7 simple strategies for success / by: (書目-電子資源)

Perfect phrases for customer service = hundreds of tools, techniques, and scripts for handling any situation / by: (書目-電子資源)

The service pro = creating better, faster, and different customer experiences / by: (書目-電子資源)

Excuses, excuses, excuses -- = for not delivering excellent customer service - and what should happen! / by: (書目-電子資源)

Information disparity = research and measurement challenges in an interconnected world / by: (書目-電子資源)

Living supply chains : = how to mobilize the enterprise around delivering what your customers want / by: (書目-語言資料,印刷品)

The customer service connection by: (書目-投影資料、錄影資料、電影片)

Services marketing : = integrating customer focus across the firm / by: (書目-語言資料,印刷品)

Marketing services : = competing through quality / by: (書目-語言資料,印刷品)

The multichannel challenge : = integrating customer experiences for profit / by: (書目-語言資料,印刷品)

Excellence every day = make the daily choice-- inspire your employees and amaze your customers / by: (書目-語言資料,印刷品)

Innovative quick response programs in logistics and supply chain management by: (書目-語言資料,印刷品)

Customer service intelligence = perspectives for human resources and training / by: (書目-語言資料,印刷品)

The service providers by: (書目-電子資源)

Service design and delivery by: (書目-電子資源)

Flip the funnel = how to use existing customers to gain new ones / by: (書目-電子資源)

Mobile opportunities and applications for e-service innovations by: (書目-電子資源)

Customers at work = new perspectives on interactive service work / by: (書目-電子資源)

User-centric networking = future perspectives / by: (書目-電子資源)

Handbook of research on demand-driven web services : = theory, technologies, and applications / by: (書目-電子資源)

Cross-cultural communication : = service impact series. by: (書目-投影資料、錄影資料、電影片)

Long term warranty and after sales service = concept, policies and cost models / by: (書目-語言資料,印刷品)

Delivering effective social customer service = how to redefine the way you manage customer experience and your corporate reputation / by: (書目-電子資源)

The experience = the 5 principles of Disney service and relationship excellence / by: (書目-電子資源)

You've been framed = how to reframe your wealth management business and renew client relationships / by: (書目-電子資源)

101 activities for delivering knock your socks off service by: (書目-電子資源)

Exploring omnichannel retailing = common expectations and diverse realities / by: (書目-電子資源)

An introduction to industrial service design by: (書目-電子資源)

Services marketing : = integrating customer focus across the firm / by: (書目-語言資料,印刷品)

The reign of the customer = customer-centric approaches to improving satisfaction / by: (書目-電子資源)

Humanoid service robots = customer expectations and customer responses / by: (書目-電子資源)

Customer success management = helping business customers achieve their goals / by: (書目-電子資源)

Service Innovation = How to Go from Customer Needs to Breakthrough Services / by: (書目-電子資源)

Handbook of research on the interplay between service quality and customer delight by: (書目-電子資源)

Big data marketing strategies for superior customer experience by: (書目-電子資源)

Servitization strategy = delivering customer-centric outcomes through business model innovation / by: (書目-電子資源)

Service 4.0 = technology-enabled customer-centric supply chains / by: (書目-電子資源)

Customer-committed = how to create outstanding customer experiences and strengthen your brand / by: (書目-電子資源)

Implementing identity management on GCP = learn to solve customer and workforce IAM challenges on GCP / by: (書目-電子資源)

Customer service operations = the complete guide / by: (書目-電子資源)

Knock your socks off selling by: (書目-電子資源)

Sustaining knock your socks off service by: (書目-電子資源)

The experience economy : = work is theatre & every business a stage / by: (書目-語言資料,印刷品)

Great customer connections : = simple psychological techniques that guarantee exceptional service / by: (書目-語言資料,印刷品)

Using information to develop a culture of customer centricity = customer centricity, analytics, and information utilization / by: (書目-電子資源)

Hedonism, utilitarianism, and consumer behavior = exploring the consequences of customer orientation / by: (書目-電子資源)

Applying metalytics to measure customer experience in the metaverse by: (書目-電子資源)

Customer service marketing = managing the customer experience / by: (書目-電子資源)

Delivering customer service : = how to win a competitive edge through managing customer relationships successfully / by: (書目-語言資料,印刷品)

The innovator's solution : = creating and sustaining successful growth / by: (書目-語言資料,印刷品)

Executive's guide to knowledge management : = the last competitive advantage / by: (書目-語言資料,印刷品)

The Northbound train = finding the purpose, setting the direction, shaping the destiny of your organization / by: (書目-電子資源)

Best of class = building a customer service organization / by: (書目-電子資源)

Customer bonding = pathway to lasting customer loyalty / by: (書目-電子資源)

The complete idiot's guide to great customer service by: (書目-電子資源)

Customer service training 101 : = quick and easy techniques that get great results / by: (書目-語言資料,印刷品)

The customer service activity book : = 50 activities for inspiring exceptional service / by: (書目-語言資料,印刷品)

Secret service : = hidden systems that deliver unforgettable customer service / by: (書目-語言資料,印刷品)

Knock your socks off service recovery / by: (書目-語言資料,印刷品)

The brave new service strategy : = aligning customer relationships, market strategies, and business structures / by: (書目-語言資料,印刷品)

Customer services / by: (書目-語言資料,印刷品)

Driving customer equity : = how customer lifetime value is reshaping corporate strategy / by: (書目-語言資料,印刷品)

Super service = seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it / by: (書目-電子資源)

50 powerful ways to win new customers = fast, simple, inexpensive, profitable, and proven ideas you can use starting today! / by: (書目-電子資源)

Just say yes! = extreme customer service-- How to give it! How to get it! / by: (書目-電子資源)

Delivering customer service = a practical guide to managing successful customer relationships / by: (書目-電子資源)

The brave new service strategy = aligning customer relationships, market strategies, and business structures / by: (書目-電子資源)

The discipline of market leaders : = choose your customers, narrow your focus, dominate your market / by: (書目-語言資料,印刷品)

The future of competition : = co-creating unique value with customers / by: (書目-語言資料,印刷品)

Customer service : = career success through customer loyalty / by: (書目-語言資料,印刷品)

The evolution of integrated marketing communications : = the customer-driven marketplace / by: (書目-語言資料,印刷品)

Raving fans : = a revolutionary approach to customer service / by: (書目-語言資料,印刷品)

Integrating performance and budgets : = the budget office of tomorrow / by: (書目-語言資料,印刷品)

Implementation and integration of information systems in the service sector by: (書目-電子資源)

Mind mapping of customer satisfaction towards business dailies / by: (書目-語言資料,印刷品)

Design like Apple = seven principles for creating insanely great products, services, and experiences / by: (書目-電子資源)

Service-Ability = create a customer centric culture and achieve competitive advantage / by: (書目-電子資源)

商業書信系列客服信函 by: (書目-電子資源)

用愛經營顧客 by: (書目-電子資源)

消失吧!奧客 = 打通客服關節60招 / by: (書目-電子資源)

The Brandpromise = how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! / by: (書目-電子資源)

The power to predict = how real-time businesses anticipate customer needs, create opportunities, and beat the competition / by: (書目-電子資源)

Care packages for your customers = an idea a week to enhance customer service / by: (書目-電子資源)

The new gold standard = 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / by: (書目-電子資源)

How you do-- what you do = create service excellence that wins clients for life / by: (書目-電子資源)