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Great customer connections : = simpl...

Gallagher, Richard S.

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Great customer connections : = simple psychological techniques that guarantee exceptional service /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Great customer connections :/ Richard S. Gallagher.
其他題名:	simple psychological techniques that guarantee exceptional service /
作者:	Gallagher, Richard S.
出版者:	New York :AMACOM, : c2006.,
面頁冊數:	xvi, 239 p. ;24 cm.
內容註:	The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together.
標題:	Customer relations - Psychological aspects. -
電子資源:	http://www.loc.gov/catdir/toc/ecip063/2005033220.htmlhttp://www.loc.gov/catdir/toc/ecip063/2005033220.html
ISBN:	0814473083 (pbk.) :

Great customer connections : = simple psychological techniques that guarantee exceptional service /
Gallagher, Richard S.

Great customer connections :simple psychological techniques that guarantee exceptional service /Richard S. Gallagher. - New York :AMACOM,c2006. - xvi, 239 p. ;24 cm.

Includes bibliographical references (p. 227-229) and index.

The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together.

ISBN: 0814473083 (pbk.) :US21.95

LCCN: 2005033220Subjects--Topical Terms:

779552
Customer relations
--Psychological aspects.

LC Class. No.: HF5415.5 / .G348 2006

Dewey Class. No.: 658.8/12

Great customer connections : = simple psychological techniques that guarantee exceptional service /
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504 $a Includes bibliographical references (p. 227-229) and index.
505 0 $a The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together.
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650 $a Customer relations. $3 578582
650 $a Customer services $x Psychological aspects. $3 779553
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