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Global call centers = achieving outs...

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Global call centers = achieving outstanding customer service across cultures & time zones /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Global call centers/ Erik Granered.
其他題名:	achieving outstanding customer service across cultures & time zones /
作者:	Granered, Erik,
出版者:	Boston :Nicholas Brealey International, : 2005.,
面頁冊數:	xiv, 206 p. :ill., 1 map ;24 cm.
標題:	Call centers - Management. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=125418An electronic book accessible through the World Wide Web; click for information
ISBN:	1904838111 (electronic bk.)

Global call centers = achieving outstanding customer service across cultures & time zones /
Granered, Erik,1967-

Global call centersachieving outstanding customer service across cultures & time zones /[electronic resource] :Erik Granered. - Boston :Nicholas Brealey International,2005. - xiv, 206 p. :ill., 1 map ;24 cm.

Includes bibliographical references (p. [197]-199) and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2005.

Available via World Wide Web.

ISBN: 1904838111 (electronic bk.)Subjects--Topical Terms:

742921
Call centers
--Management.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HE8788 / .G73 2005eb

Dewey Class. No.: 658.8/12

Global call centers = achieving outstanding customer service across cultures & time zones /
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