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Quality in customer service
~
Juran, J. M. (1904-)
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Quality in customer service
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Quality in customer service/ Edward Fuchs ; [Joseph M. Juran, editor in chief].
作者:
Fuchs, Edward.
其他作者:
Juran, J. M.
出版者:
New York :McGraw-Hill, : c1999.,
面頁冊數:
1 v. (various pagings) :ill.
標題:
Consumer satisfaction. -
電子資源:
http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=66324An electronic book accessible through the World Wide Web; click for information
ISBN:
0071390715 (electronic bk.)
Quality in customer service
Fuchs, Edward.
Quality in customer service
[electronic resource] /Edward Fuchs ; [Joseph M. Juran, editor in chief]. - New York :McGraw-Hill,c1999. - 1 v. (various pagings) :ill.
Includes bibliographical references.
Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2002.
Available via World Wide Web.
ISBN: 0071390715 (electronic bk.)Subjects--Topical Terms:
578584
Consumer satisfaction.
Index Terms--Genre/Form:
542853
Electronic books.
LC Class. No.: HF5415.5 / .F83 1999eb
Quality in customer service
LDR
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OCoLC
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Fuchs, Edward.
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Quality in customer service
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Edward Fuchs ; [Joseph M. Juran, editor in chief].
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New York :
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c1999.
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McGraw-Hill,
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1 v. (various pagings) :
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ill.
504
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Includes bibliographical references.
533
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Electronic reproduction.
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Boulder, Colo. :
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NetLibrary,
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2002.
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Available via World Wide Web.
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Access may be limited to NetLibrary affiliated libraries.
650
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Consumer satisfaction.
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lcstt
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578584
650
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650
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Customer services.
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Juran, J. M.
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(Joseph M.),
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1904-
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NetLibrary, Inc.
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Juran's quality handbook.
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Original
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0071390715
856
4
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Bibliographic record display
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http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=66324
$z
An electronic book accessible through the World Wide Web; click for information
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AMF
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