東華大學圖書館 |

語系: 繁體中文

說明(常見問題)

回圖書館首頁

手機版館藏查詢

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

FindBook

Google Book

Amazon

博客來

Servitization strategy = delivering customer-centric outcomes through business model innovation /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Servitization strategy/ by Tim Baines, Ali Ziaee Bigdeli, Kawal Kapoor.
其他題名:	delivering customer-centric outcomes through business model innovation /
作者:	Baines, Tim.
其他作者:	Bigdeli, Ali Z.
出版者:	Cham :Springer Nature Switzerland : : 2024.,
面頁冊數:	xxxiii, 227 p. :ill. (some col.), digital ;24 cm.
內容註:	SUMMARY -- PREFACE -- Chapter 1: Introduction -- PART I: WHAT IS SERVITIZATION AND WHAT ARE ADVANCED SERVICES -- Chapter 2: Servitization, advanced services, and outcomes -- Chapter 3: Capturing value for advanced services -- Chapter 4: Organising to deliver advanced services -- PART II: WHY SERVITIZATION AND ADVANCED SERVICES ARE IMPORTANT -- Chapter 5: Broad Drivers -- PART III: HOW TO BRING ABOUT SERVITIZATION THROUGH THE INNOVATION OF ADVANCED SERVICES -- Chapter 6: Exploring the processes of servitizaiton -- Chapter 7: Managing the innovation of advanced services -- Chapter 8: Close.
Contained By:	Springer Nature eBook
標題:	Customer services. -
電子資源:	https://doi.org/10.1007/978-3-031-45426-4
ISBN:	9783031454264

Servitization strategy = delivering customer-centric outcomes through business model innovation /
Baines, Tim.

Servitization strategydelivering customer-centric outcomes through business model innovation /[electronic resource] :by Tim Baines, Ali Ziaee Bigdeli, Kawal Kapoor. - Cham :Springer Nature Switzerland :2024. - xxxiii, 227 p. :ill. (some col.), digital ;24 cm. - Palgrave executive essentials,2731-5622. - Palgrave executive essentials..

SUMMARY -- PREFACE -- Chapter 1: Introduction -- PART I: WHAT IS SERVITIZATION AND WHAT ARE ADVANCED SERVICES -- Chapter 2: Servitization, advanced services, and outcomes -- Chapter 3: Capturing value for advanced services -- Chapter 4: Organising to deliver advanced services -- PART II: WHY SERVITIZATION AND ADVANCED SERVICES ARE IMPORTANT -- Chapter 5: Broad Drivers -- PART III: HOW TO BRING ABOUT SERVITIZATION THROUGH THE INNOVATION OF ADVANCED SERVICES -- Chapter 6: Exploring the processes of servitizaiton -- Chapter 7: Managing the innovation of advanced services -- Chapter 8: Close.

Competing through advanced services involves offering products-as-a-service, delivering outcomes for customers, and regularly earning revenue when customers get the results they value. This strategic move towards delivering outcomes can present many challenges for a firm. Part of the Palgrave Executive Essentials series, this book introduces outcome-based business models as Advanced Services Business Models and provides a practical guide on how a firm can innovate these services through a process known as servitization. Servitization offers businesses a pathway to both improve economic productivity and sustainability. It can create greater value for customers, while also improving resource efficiency and dematerialisation of the supply chain. It has the potential to reshape the industrial landscape for businesses, markets, and consumers around the world. This book is for executives, professionals, and anyone else who is looking for a practical guide to implementing service-based business models or seeking to innovate their business models to focus on services. It functions as a companion for students in executive education courses on servitization, business model innovation, strategy, and operations and should be on the radar of all instructors in those fields. Endorsements "This comprehensive playbook is essential reading for industry executives looking to deliver increased customer value and improve their competitive position through advanced services." Tom Palmer, Former Group Director of Services Strategy, Rolls-Royce "This book takes the reader on the journey of why advanced services are so essential to support the long-term strategic needs of the customer and outlines how to develop a successful approach to delivering the required transformation. An essential read; thought provoking with truly relevant insights." Mike Hulme, Managing Director of Trains and Modernisation, Alstom "This book cuts through the maze of complexity of how to compete in the digital world. Every business should appoint their own CSO - Chief Servitization Officer." Des Evans, Former CEO, MAN.

ISBN: 9783031454264

Standard No.: 10.1007/978-3-031-45426-4doiSubjects--Topical Terms:

657636
Customer services.

LC Class. No.: HF5415.5

Dewey Class. No.: 658.812

Servitization strategy = delivering customer-centric outcomes through business model innovation /
LDR:03818nmm a2200337 a 4500 001 2368429
003 DE-He213
005 20240105162327.0
006 m d
007 cr nn 008maaau
008 241127s2024 sz s 0 eng d
020 $a 9783031454264 $q (electronic bk.)
020 $a 9783031454288 $q (paper)
024 7 $a 10.1007/978-3-031-45426-4 $2 doi
035 $a 978-3-031-45426-4
040 $a GP $c GP
041 0 $a eng
050 4 $a HF5415.5
072 7 $a KNS $2 bicssc
072 7 $a BUS070080 $2 bisacsh
072 7 $a KNS $2 thema
082 0 4 $a 658.812 $2 23
090 $a HF5415.5 $b .B162 2024
100 1 $a Baines, Tim. $3 3712353
245 1 0 $a Servitization strategy $h [electronic resource] : $b delivering customer-centric outcomes through business model innovation / $c by Tim Baines, Ali Ziaee Bigdeli, Kawal Kapoor.
260 $a Cham : $b Springer Nature Switzerland : $b Imprint: Palgrave Macmillan, $c 2024.
300 $a xxxiii, 227 p. : $b ill. (some col.), digital ; $c 24 cm.
490 1 $a Palgrave executive essentials, $x 2731-5622
505 0 $a SUMMARY -- PREFACE -- Chapter 1: Introduction -- PART I: WHAT IS SERVITIZATION AND WHAT ARE ADVANCED SERVICES -- Chapter 2: Servitization, advanced services, and outcomes -- Chapter 3: Capturing value for advanced services -- Chapter 4: Organising to deliver advanced services -- PART II: WHY SERVITIZATION AND ADVANCED SERVICES ARE IMPORTANT -- Chapter 5: Broad Drivers -- PART III: HOW TO BRING ABOUT SERVITIZATION THROUGH THE INNOVATION OF ADVANCED SERVICES -- Chapter 6: Exploring the processes of servitizaiton -- Chapter 7: Managing the innovation of advanced services -- Chapter 8: Close.
520 $a Competing through advanced services involves offering products-as-a-service, delivering outcomes for customers, and regularly earning revenue when customers get the results they value. This strategic move towards delivering outcomes can present many challenges for a firm. Part of the Palgrave Executive Essentials series, this book introduces outcome-based business models as Advanced Services Business Models and provides a practical guide on how a firm can innovate these services through a process known as servitization. Servitization offers businesses a pathway to both improve economic productivity and sustainability. It can create greater value for customers, while also improving resource efficiency and dematerialisation of the supply chain. It has the potential to reshape the industrial landscape for businesses, markets, and consumers around the world. This book is for executives, professionals, and anyone else who is looking for a practical guide to implementing service-based business models or seeking to innovate their business models to focus on services. It functions as a companion for students in executive education courses on servitization, business model innovation, strategy, and operations and should be on the radar of all instructors in those fields. Endorsements "This comprehensive playbook is essential reading for industry executives looking to deliver increased customer value and improve their competitive position through advanced services." Tom Palmer, Former Group Director of Services Strategy, Rolls-Royce "This book takes the reader on the journey of why advanced services are so essential to support the long-term strategic needs of the customer and outlines how to develop a successful approach to delivering the required transformation. An essential read; thought provoking with truly relevant insights." Mike Hulme, Managing Director of Trains and Modernisation, Alstom "This book cuts through the maze of complexity of how to compete in the digital world. Every business should appoint their own CSO - Chief Servitization Officer." Des Evans, Former CEO, MAN.
650 0 $a Customer services. $3 657636
650 0 $a Industrial management. $3 529072
650 1 4 $a Services. $3 2055617
650 2 4 $a Innovation and Technology Management. $3 3538485
650 2 4 $a Business Strategy and Leadership. $3 3591715
650 2 4 $a Operations Management. $2 swd $3 1283589
700 1 $a Bigdeli, Ali Z. $3 3712354
700 1 $a Kapoor, Kawal. $3 3712355
710 2 $a SpringerLink (Online service) $3 836513
773 0 $t Springer Nature eBook
830 0 $a Palgrave executive essentials. $3 3597546
856 4 0 $u https://doi.org/10.1007/978-3-031-45426-4
950 $a Business and Management (SpringerNature-41169)