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The Arthur Andersen guide to talking...

Wing, Michael J.

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The Arthur Andersen guide to talking with your customers = what they will tell you about your business (when you ask the right questions) /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The Arthur Andersen guide to talking with your customers/ Michael J. Wing, Arthur Andersen.
Reminder of title:	what they will tell you about your business (when you ask the right questions) /
Author:	Wing, Michael J.
other author:	Wing, Michael J.
Published:	Chicago :Upstart Pub., : c1997.,
Description:	xiv, 218 p. :ill. ;28 cm.
Notes:	Includes index.
Subject:	Consumer satisfaction. -
Online resource:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=48290An electronic book accessible through the World Wide Web; click for information
ISBN:	0585374481 (electronic bk.)

The Arthur Andersen guide to talking with your customers = what they will tell you about your business (when you ask the right questions) /
Wing, Michael J.

The Arthur Andersen guide to talking with your customerswhat they will tell you about your business (when you ask the right questions) /[electronic resource] :Michael J. Wing, Arthur Andersen. - Chicago :Upstart Pub.,c1997. - xiv, 218 p. :ill. ;28 cm.

Includes index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2001.

Available via World Wide Web.

ISBN: 0585374481 (electronic bk.)Subjects--Topical Terms:

578584
Consumer satisfaction.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .W6 1997eb

Dewey Class. No.: 658.8/12

The Arthur Andersen guide to talking with your customers = what they will tell you about your business (when you ask the right questions) /
LDR:01192cam a2200253 a 45 001 726143
003 OCoLC
005 20070711
006 m u
007 cr cn-
008 070711s1997 ilua s 001 0 eng d
020 $a 0585374481 (electronic bk.)
035 $a ocm48139890
040 $a N $c N $d OCLCQ
049 $a AMFA
050 1 4 $a HF5415.5 $b .W6 1997eb
082 0 4 $a 658.8/12 $2 21
100 $a Wing, Michael J. $3 810562
245 1 4 $a The Arthur Andersen guide to talking with your customers $h [electronic resource] : $b what they will tell you about your business (when you ask the right questions) / $c Michael J. Wing, Arthur Andersen.
260 $a Chicago : $c c1997. $b Upstart Pub.,
300 $a xiv, 218 p. : $b ill. ; $c 28 cm.
500 $a Includes index.
500 $a Rev. ed. of: Talking with your customers. c1993.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2001. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries. $n Excludes some or all of the images found in the original book.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer relations. $3 578582
650 $a Customer services. $3 657636
650 $a Market surveys. $3 527887
650 $a Motivation research (Marketing) $3 590747
655 $a Electronic books. $2 lcsh $3 542853
700 $a Wing, Michael J. $t Talking with your customers. $3 810560
710 $a Arthur Andersen LLP. $3 810561
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=48290 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF