Executive's guide to knowledge manag...
Stapleton, James J.

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  • Executive's guide to knowledge management : = the last competitive advantage /
  • 紀錄類型: 書目-語言資料,印刷品 : Monograph/item
    正題名/作者: Executive's guide to knowledge management :/ James J. Stapleton.
    其他題名: the last competitive advantage /
    作者: Stapleton, James J.
    出版者: Hoboken, NJ :J. Wiley & Sons., : c2003.,
    面頁冊數: xx, 236 p. :ill. ;24 cm.
    附註: Includes index.
    內容註: Infomentality. Your infomentality. Information gathering mentality. Components of the information gathering mentality. Elements of the information gathering mentality. Your intelligence gathering plan -- Infogoals. Simple information request. Understand the source information. Synthesize the data. What businesses need. Risks. The ultimate goal -- Building knowledge. Find it. Secure it. Evaluate it. Understand it. Analyze it. Synthesize it. Disseminate/distribute it. Act on it. Information basics -- Infoplan. Why information gathering is important to sales. External information sources. Opinions. Aim of the knowledge management program : getting and keeping new clients -- Competitor information -- Customer relations. Your competition : are they colleagues or are they competitors. What constitutes good service? What do customers want? Communication. Surveys. Exit interviews. Information sources. Customer base. Misinformation -- Referral source information. Art of networking. Building an information network. Right knowledge. Meeting with influencers. Information sources -- Infoplan. Why we gather information. Why you must plan. Planning process. Choosing information gathering activities. Why information gathering plans fail.
    標題: Customer services. -
    電子資源: http://www.loc.gov/catdir/toc/wiley031/2002011164.htmlhttp://www.loc.gov/catdir/toc/wiley031/2002011164.html
    電子資源: http://www.loc.gov/catdir/bios/wiley044/2002011164.htmlhttp://www.loc.gov/catdir/bios/wiley044/2002011164.html
    電子資源: http://www.loc.gov/catdir/description/wiley037/2002011164.htmlhttp://www.loc.gov/catdir/description/wiley037/2002011164.html
    ISBN: 0471229253 :
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W0127044 罕用書庫221室(美崙校區,調書請點預約)(RU_221) 01.外借(書)_YB 一般圖書 HD30.2 S782 2003 一般使用(Normal) 在架 0
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