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Executive's guide to knowledge manag...
~
Stapleton, James J.
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Executive's guide to knowledge management : = the last competitive advantage /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Executive's guide to knowledge management :/ James J. Stapleton.
其他題名:
the last competitive advantage /
作者:
Stapleton, James J.
出版者:
Hoboken, NJ :J. Wiley & Sons., : c2003.,
面頁冊數:
xx, 236 p. :ill. ;24 cm.
附註:
Includes index.
內容註:
Infomentality. Your infomentality. Information gathering mentality. Components of the information gathering mentality. Elements of the information gathering mentality. Your intelligence gathering plan -- Infogoals. Simple information request. Understand the source information. Synthesize the data. What businesses need. Risks. The ultimate goal -- Building knowledge. Find it. Secure it. Evaluate it. Understand it. Analyze it. Synthesize it. Disseminate/distribute it. Act on it. Information basics -- Infoplan. Why information gathering is important to sales. External information sources. Opinions. Aim of the knowledge management program : getting and keeping new clients -- Competitor information -- Customer relations. Your competition : are they colleagues or are they competitors. What constitutes good service? What do customers want? Communication. Surveys. Exit interviews. Information sources. Customer base. Misinformation -- Referral source information. Art of networking. Building an information network. Right knowledge. Meeting with influencers. Information sources -- Infoplan. Why we gather information. Why you must plan. Planning process. Choosing information gathering activities. Why information gathering plans fail.
標題:
Customer services. -
電子資源:
http://www.loc.gov/catdir/toc/wiley031/2002011164.htmlhttp://www.loc.gov/catdir/toc/wiley031/2002011164.html
電子資源:
http://www.loc.gov/catdir/bios/wiley044/2002011164.htmlhttp://www.loc.gov/catdir/bios/wiley044/2002011164.html
電子資源:
http://www.loc.gov/catdir/description/wiley037/2002011164.htmlhttp://www.loc.gov/catdir/description/wiley037/2002011164.html
ISBN:
0471229253 :
Executive's guide to knowledge management : = the last competitive advantage /
Stapleton, James J.
Executive's guide to knowledge management :
the last competitive advantage /James J. Stapleton. - Hoboken, NJ :J. Wiley & Sons.,c2003. - xx, 236 p. :ill. ;24 cm.
Includes index.
Infomentality. Your infomentality. Information gathering mentality. Components of the information gathering mentality. Elements of the information gathering mentality. Your intelligence gathering plan -- Infogoals. Simple information request. Understand the source information. Synthesize the data. What businesses need. Risks. The ultimate goal -- Building knowledge. Find it. Secure it. Evaluate it. Understand it. Analyze it. Synthesize it. Disseminate/distribute it. Act on it. Information basics -- Infoplan. Why information gathering is important to sales. External information sources. Opinions. Aim of the knowledge management program : getting and keeping new clients -- Competitor information -- Customer relations. Your competition : are they colleagues or are they competitors. What constitutes good service? What do customers want? Communication. Surveys. Exit interviews. Information sources. Customer base. Misinformation -- Referral source information. Art of networking. Building an information network. Right knowledge. Meeting with influencers. Information sources -- Infoplan. Why we gather information. Why you must plan. Planning process. Choosing information gathering activities. Why information gathering plans fail.
ISBN: 0471229253 :US39.95
LCCN: 2002011164Subjects--Topical Terms:
657636
Customer services.
LC Class. No.: HD30.2 / .S782 2003
Dewey Class. No.: 658.4/038
Executive's guide to knowledge management : = the last competitive advantage /
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