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Knock your socks off answers = solvi...

Zemke, Ron.

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Knock your socks off answers = solving customer nightmares & soothing nightmare customers /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Knock your socks off answers/ Kristin Anderson & Ron Zemke.
其他題名:	solving customer nightmares & soothing nightmare customers /
作者:	Anderson, Kristin.
其他作者:	Zemke, Ron.
出版者:	New York :American Management Association, : 1995.,
面頁冊數:	xv, 143 p. :ill. ;23 cm.
標題:	Consumer complaints. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=16199An electronic book accessible through the World Wide Web; click for information
ISBN:	0585119880 (electronic bk.)

Knock your socks off answers = solving customer nightmares & soothing nightmare customers /
Anderson, Kristin.

Knock your socks off answerssolving customer nightmares & soothing nightmare customers /[electronic resource] :Kristin Anderson & Ron Zemke. - New York :American Management Association,1995. - xv, 143 p. :ill. ;23 cm.

Includes bibliographical references (p. 139-140).

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2000.

Available via the World Wide Web.

ISBN: 0585119880 (electronic bk.)Subjects--Topical Terms:

750673
Consumer complaints.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .A533 1995eb

Dewey Class. No.: 658.8/12

Knock your socks off answers = solving customer nightmares & soothing nightmare customers /
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050 1 4 $a HF5415.5 $b .A533 1995eb
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245 1 0 $a Knock your socks off answers $h [electronic resource] : $b solving customer nightmares & soothing nightmare customers / $c Kristin Anderson & Ron Zemke.
260 $a New York : $c 1995. $b American Management Association,
300 $a xv, 143 p. : $b ill. ; $c 23 cm.
504 $a Includes bibliographical references (p. 139-140).
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994 $a 92 $b AMF