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Knock your socks off answers = solving customer nightmares & soothing nightmare customers /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Knock your socks off answers/ Kristin Anderson & Ron Zemke.
Reminder of title:	solving customer nightmares & soothing nightmare customers /
Author:	Anderson, Kristin.
other author:	Zemke, Ron.
Published:	New York :American Management Association, : 1995.,
Description:	xv, 143 p. :ill. ;23 cm.
Subject:	Consumer complaints. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=16199An electronic book accessible through the World Wide Web; click for information
ISBN:	0585119880 (electronic bk.)

Knock your socks off answers = solving customer nightmares & soothing nightmare customers /
Anderson, Kristin.

Knock your socks off answerssolving customer nightmares & soothing nightmare customers /[electronic resource] :Kristin Anderson & Ron Zemke. - New York :American Management Association,1995. - xv, 143 p. :ill. ;23 cm.

Includes bibliographical references (p. 139-140).

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2000.

Available via the World Wide Web.

ISBN: 0585119880 (electronic bk.)Subjects--Topical Terms:

750673
Consumer complaints.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .A533 1995eb

Dewey Class. No.: 658.8/12

Knock your socks off answers = solving customer nightmares & soothing nightmare customers /
LDR:01138cmm a2200253 a 45 001 710881
003 OCoLC
005 20070105
006 m u
007 cr cn-
008 250516s1995 nyua sb 000 0 eng d
020 $a 0585119880 (electronic bk.)
035 $a ocm44961276
035 $a 710881
040 $a N $c N $d OCL $d OCLCQ
049 $a AMFA
050 1 4 $a HF5415.5 $b .A533 1995eb
082 0 4 $a 658.8/12 $2 20
100 $a Anderson, Kristin. $3 776659
245 1 0 $a Knock your socks off answers $h [electronic resource] : $b solving customer nightmares & soothing nightmare customers / $c Kristin Anderson & Ron Zemke.
260 $a New York : $c 1995. $b American Management Association,
300 $a xv, 143 p. : $b ill. ; $c 23 cm.
504 $a Includes bibliographical references (p. 139-140).
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2000. $n Available via the World Wide Web. $n Available in multiple electronic file formats. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Consumer complaints. $3 750673
650 $a Customer services. $3 657636
655 $a Electronic books. $2 lcsh $3 542853
700 $a Zemke, Ron. $3 769740
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=16199 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF