Humanoid service robots = customer e...
Merkle, Moritz.

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  • Humanoid service robots = customer expectations and customer responses /
  • 紀錄類型: 書目-電子資源 : Monograph/item
    正題名/作者: Humanoid service robots/ by Moritz Merkle.
    其他題名: customer expectations and customer responses /
    作者: Merkle, Moritz.
    出版者: Wiesbaden :Springer Fachmedien Wiesbaden : : 2021.,
    面頁冊數: xxii, 232 p. :ill. (some col.), digital ;24 cm.
    內容註: 1 Introduction -- 2 Conceptual Background -- 3 Method -- 4 Study 1: A Service Robot Acceptance Model: Customer Acceptance of Humanoid Robots During Service Encounters -- 5 Study 2: A Cross-Country Comparison of Attitudes toward Humanoid Service Robots -- 6 Study 3: Beyond the Call of Duty: The Impact of Innovative Service Behavior by Robots on Customer Delight -- 7 Study 4: Customer Responses to Service Robots: Comparing Human-Robot Interaction with Human-Human Interaction -- 8 Overall Discussion.
    Contained By: Springer Nature eBook
    標題: Androids. -
    電子資源: https://doi.org/10.1007/978-3-658-34440-5
    ISBN: 9783658344405
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W9405270 電子資源 11.線上閱覽_V 電子書 EB TJ211.49 .M47 2021 一般使用(Normal) 在架 0
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