東華大學圖書館 |

語系: 繁體中文

說明(常見問題)

回圖書館首頁

手機版館藏查詢

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

Deliver outstanding customer service...

Nash, Derek.

FindBook

Google Book

Amazon

博客來

Deliver outstanding customer service = gain and retain customers and stay ahead of the competition /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Deliver outstanding customer service/ Susan Nash and Derek Nash.
其他題名:	gain and retain customers and stay ahead of the competition /
作者:	Nash, Susan Antoinette,
其他作者:	Nash, Derek.
出版者:	Oxford :How To Books, : 2002.,
面頁冊數:	xii, 226 p. ;24 cm.
附註:	Previous ed.: published as Exceeding customer expectations. Oxford : Pathways, 2000.
標題:	Customer relations - Management. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=75196An electronic book accessible through the World Wide Web; click for information
ISBN:	058543817X (electronic bk.)

Deliver outstanding customer service = gain and retain customers and stay ahead of the competition /
Nash, Susan Antoinette,1945-

Deliver outstanding customer servicegain and retain customers and stay ahead of the competition /[electronic resource] :Susan Nash and Derek Nash. - 2nd ed. - Oxford :How To Books,2002. - xii, 226 p. ;24 cm.

Previous ed.: published as Exceeding customer expectations. Oxford : Pathways, 2000.

Includes bibliographical references and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2003.

Available via World Wide Web.

ISBN: 058543817X (electronic bk.)Subjects--Topical Terms:

582814
Customer relations
--Management.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .N37 2002eb

Dewey Class. No.: 658.8/12

Deliver outstanding customer service = gain and retain customers and stay ahead of the competition /
LDR:01157nam a2200265 a 45 001 753720
003 OCoLC
005 20080128
006 m d
007 cr cn-
008 080128s2002 enk sb 001 0 eng d
020 $a 058543817X (electronic bk.)
035 $a ocm51624019
040 $a N $c N
049 $a AMFA
050 1 4 $a HF5415.5 $b .N37 2002eb
082 0 4 $a 658.8/12 $2 21
100 $a Nash, Susan Antoinette, $d 1945- $3 870698
245 1 0 $a Deliver outstanding customer service $h [electronic resource] : $b gain and retain customers and stay ahead of the competition / $c Susan Nash and Derek Nash.
250 $a 2nd ed.
260 $a Oxford : $c 2002. $b How To Books,
300 $a xii, 226 p. ; $c 24 cm.
500 $a Previous ed.: published as Exceeding customer expectations. Oxford : Pathways, 2000.
504 $a Includes bibliographical references and index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2003. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Customer relations $x Management. $3 582814
650 $a Customer services. $3 657636
655 $a Electronic books. $2 lcsh $3 542853
700 $a Nash, Derek. $3 870696
700 $a Nash, Susan Antoinette, $d 1945- $t Exceeding customer expectations. $3 870697
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=75196 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF