Customer relations - Management.
Overview
| Works: | 136 works in 47 publications in 47 languages | |
|---|---|---|
Titles
Customer relationship management : = a strategic imperative in the world of e-business /
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The CRM handbook : = a business guide to customer relationship management /
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The customer marketing method : = how to implement and profit from customer relationship management /
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Customer experience management : = a revolutionary approach to connecting with your customers /
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Customer relationship management : = a people, process, and technology approach /
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Managing customers for profit : = strategies to increase profits and build loyalty /
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Customer relationship management and the social and semantic web = enabling cliens conexus /
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Business relationship management and marketing = mastering business markets /
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The community manager's playbook = how to build brand awareness and customer engagement /
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Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 = KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia /
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Digital customer experience engineering = strategies for creating effective digital experiences /
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Customer success management = helping business customers achieve their goals /
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Customer value-centered management = understanding and leveraging value-to-value, pricing, big data, and controlling /
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Customer relationship management : = ultimate guide to the efficient use of CRM /
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The CRM project management handbook : = building realistic expectations and managing risk /
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A practical guide to CRM : = building more profitable customer relationships /
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The Ultimate CRM handbook : = strategies and concepts for building enduring customer loyalty and profitability /
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Customer relationship management : = perspectives from the marketplace /
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Customer relationship management : = integrating marketing strategy and information technology /
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Essentials of CRM : = a guide to customer relationship management /
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Why CRM doesn't work : = how to win by letting customers manage the relationship /
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Customer relationship management : = organizational and technological perspectives /
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Collaborative customer relationship management : = taking CRM to the next level /
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Developing and implementing a CRM strategy : = the integration of people, process and technology /
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CRM mit Methode : = intelligente Kundenbindung in Projekt und Praxis mit iCRM /
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CRM at the speed of light : = essential customer strategies for the 21st century /
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Strategic CRM V2.0 : = the field-tested, research-validated best practices manual for generating ROI from CRM /
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Customer relationship management (CRM) : = building the business case /
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The customer differential : = the complete guide to implementing customer relationship management /
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Built for use : = driving profitability through the user experience /
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The CRM project management handbook = building realistic expectations and managing risk /
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(Electronic resources)
Why CRM doesn't work = how to win by letting customers manage the relationship /
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Consumer insight = how to use data and market research to get closer to your customer /
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The customer differential = the complete guide to implementing customer relationship management /
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Deliver outstanding customer service = gain and retain customers and stay ahead of the competition /
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Customer relationship management = how to turn a good business into a great one! /
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Customer relationship management = perspectives from the marketplace /
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Trust as the key to loyalty in business-to-consumer exchanges = trust building measures in the banking industry /
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Customer relationship management : = erfolgreiche Kundenbeziehungen durch integrierte Informationssysteme /
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Handbook of customer relationship management : = managing and enhancing relationship /
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Chatter marketing : = putting the relationship back in customer relationship management /
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Fuzzy methods for customer relationship management and marketing = applications and classifications /
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Managing challenging clients = building effective relationships with difficult customers /
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Customer knowledge management = leveraging soft skills to improve customer focus /
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The power of customer misbehavior : = drive growth and innovation by learning from your customers /
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CRM systems in industrial companies : = intra- and inter-organizational effects /
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Practical Salesforce.com development without code = customizing Salesforce on the Force.com platform /
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Customer value generation in banking = the Zurich model of customer-centricity /
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Humanizing big data : = marketing at the meeting of data, social science and consumer insight /
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The intuitive customer = 7 imperatives for moving your customer experience to the next level /
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Customer experience management rebooted = are you an experience brand or an efficiency brand? /
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The innovative sale = unleash your creativity for better customer solutions and extraordinary results /
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Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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Eurasian business perspectives = proceedings of the 25th Eurasia Business and Economics Society Conference /
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Dynamics 365 essentials = bgetting started with Dynamics 365 apps in the common data service /
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Artificial intelligence for customer relationship management = solving customer problems /
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Firm competitive advantage through relationship management = a theory for successful sustainable growth /
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Impacts of customer relationship management on development of corporations
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Artificial intelligence for customer relationship management = keeping customers informed /
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Social customer relationship management = fundamentals, applications, technologies /
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Creating a customer experience-centric startup = a step-by-step framework /
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Salesforce platform governance method = a guide to governing changes, development, and enhancements on the Salesforce platform /
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Account management strategies in B2B sales = generating customer value and building sustainable business relationships - methodology, processes, tools /
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Scaling customer success = building the customer success center of excellence /
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Built to serve = how to drive the bottom line with people-first practices /
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CRM at the speed of light = social CRM strategies, tools, and techniques for engaging your customers /
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Customer centricity in new product development = radical customer orientation as the key to high-potential innovations /
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Customer-dominant logic = customer-dominant management as a new target in relationship marketing /
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Critical factors for adoption of customer relationship management = a study of Palestine SMEs /
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CRM goes digital = design and use of digital customer interface in marketing, sales and service /
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Digital transformation for greater customer benefit and efficiency = just do it! achieving digital transformation excellence with the i4X® Framework /
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Relationship-oriented sustainability marketing = concepts, challenges, and opportunities /
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Complaint management and channel choice = an analysis of customer perceptions /
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Chief customer officer 2.0 = how to build your customer-driven growth engine /
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Citizen relationship management : = a study of CRM in government /
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Customer relationship management in the financial industry : = organizational processes and technology innovation /
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