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Customer relationship management : =...

Zubey, Michael.

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Customer relationship management : = a people, process, and technology approach /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer relationship management :/ William P. Wagner, Michael Zubey.
Reminder of title:	a people, process, and technology approach /
Author:	Wagner, William P.,
other author:	Zubey, Michael.
Published:	Australia :Thomson/Course Technology, : c2007.,
Description:	xiii, 191 p. :ill. ;24 cm.
Subject:	Business intelligence. -
ISBN:	1423900847 (pbk.) :

Customer relationship management : = a people, process, and technology approach /
Wagner, William P.,1958-

Customer relationship management :a people, process, and technology approach /William P. Wagner, Michael Zubey. - Australia :Thomson/Course Technology,c2007. - xiii, 191 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 1423900847 (pbk.) :US50.95Subjects--Topical Terms:

669648
Business intelligence.

Customer relationship management : = a people, process, and technology approach /
LDR:00521nam a2200145 a 45 001 724114
005 20070723
008 070711s2007 at a b 001 0 eng d
020 $a 1423900847 (pbk.) : $c US50.95
020 $a 9781423900849 (pbk.)
035 $a bmw96000008
040 $a NDHU $c NDHU $d NDHU
100 $a Wagner, William P., $d 1958- $3 805823
245 1 0 $a Customer relationship management : $b a people, process, and technology approach / $c William P. Wagner, Michael Zubey.
260 $a Australia : $c c2007. $b Thomson/Course Technology,
300 $a xiii, 191 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 $a Business intelligence. $3 669648
650 $a Customer relations $x Data processing. $3 738003
650 $a Customer relations $x Management. $3 582814
700 $a Zubey, Michael. $3 805822