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Customer relationship management = h...

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Customer relationship management = how to turn a good business into a great one! /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Customer relationship management/ Graham Roberts-Phelps.
其他題名:	how to turn a good business into a great one! /
作者:	Roberts-Phelps, Graham.
出版者:	London :Thorogood, : c2003.,
附註:	Title from e-book title screen (viewed on Sept. 2, 2005).
標題:	Customer relations - Management. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=136836An electronic book accessible through the World Wide Web; click for information
ISBN:	1423721470 (electronic bk.)

Customer relationship management = how to turn a good business into a great one! /
Roberts-Phelps, Graham.

Customer relationship managementhow to turn a good business into a great one! /[electronic resource] :Graham Roberts-Phelps. - London :Thorogood,c2003.

Title from e-book title screen (viewed on Sept. 2, 2005).

Made available through NetLibrary; access may be limited to NetLibrary affiliated libraries.

Mode of access: World Wide Web.

ISBN: 1423721470 (electronic bk.)Subjects--Topical Terms:

582814
Customer relations
--Management.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .R63 2003eb

Dewey Class. No.: 658.812

Customer relationship management = how to turn a good business into a great one! /
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