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Collaborative customer relationship ...

Kracklauer, Alexander H., (1965-)

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Collaborative customer relationship management : = taking CRM to the next level /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Collaborative customer relationship management :/ Alexander H. Kracklauer, D. Quinn Mills, Dirk Seifert, editors.
Reminder of title:	taking CRM to the next level /
other author:	Kracklauer, Alexander H.,
Published:	Berlin, Germany :Springer-Verlag, : 2004.,
Description:	xi, 273 p. :ill. ;24 cm.
Subject:	Business logistics. -
Online resource:	http://www.loc.gov/catdir/toc/fy042/2003059637.htmlhttp://www.loc.gov/catdir/toc/fy042/2003059637.html
ISBN:	3540002278 :

Collaborative customer relationship management : = taking CRM to the next level /
Collaborative customer relationship management :taking CRM to the next level /Alexander H. Kracklauer, D. Quinn Mills, Dirk Seifert, editors. - Berlin, Germany :Springer-Verlag,2004. - xi, 273 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 3540002278 :EUR49.95

LCCN: 2003059637Subjects--Topical Terms:

648045
Business logistics.

LC Class. No.: HF5415.5 / .C615 2004

Dewey Class. No.: 658.8/12

Collaborative customer relationship management : = taking CRM to the next level /
LDR:00763cam a2200193 a 45 001 693656
005 20041125
008 041125s2004 gw a b 00100 eng
010 $a 2003059637
020 $a 3540002278 : $c EUR49.95
035 $a imw93000040
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .C615 2004
082 0 0 $a 658.8/12 $2 22
245 0 0 $a Collaborative customer relationship management : $b taking CRM to the next level / $c Alexander H. Kracklauer, D. Quinn Mills, Dirk Seifert, editors.
260 $a Berlin, Germany : $c 2004. $b Springer-Verlag,
300 $a xi, 273 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 $a Business logistics. $3 648045
650 $a Customer relations $x Management. $3 582814
650 $a Delivery of goods $x Management. $3 657300
650 $a Strategic alliances (Business) $3 598331
700 $a Kracklauer, Alexander H., $d 1965- $3 743304
700 $a Mills, Daniel Quinn. $3 657067
700 $a Seifert, Dirk. $3 743305
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/fy042/2003059637.html $z http://www.loc.gov/catdir/toc/fy042/2003059637.html