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CRM leadership and alignment in a cu...

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Petersen, Glen S.

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CRM leadership and alignment in a customer centric world /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	CRM leadership and alignment in a customer centric world // Glen S. Petersen.
Author:	Petersen, Glen S.
Published:	Downers Grove, IL :Xlibris Corporation, :
Description:	180 p. :ill., port ;23 cm.
Notes:	Includes index.
Subject:	Customer relations - Management. -
ISBN:	141340085X (pbk.) :

CRM leadership and alignment in a customer centric world /
Petersen, Glen S.

CRM leadership and alignment in a customer centric world /Glen S. Petersen. - Downers Grove, IL :Xlibris Corporation, - 180 p. :ill., port ;23 cm.

Includes index.

ISBN: 141340085X (pbk.) :US27.89Subjects--Topical Terms:

582814
Customer relations
--Management.

LC Class. No.: HF5415.5 / .P47 2003

Dewey Class. No.: 658.8/12

CRM leadership and alignment in a customer centric world /
LDR:00480nam a2200157 a 45 001 693479
005 20041207
008 040920s2003 iluac 001 eng d
020 $a 141340085X (pbk.) : $c US27.89
035 $a imw93000044
040 $a NDHU $c NDHU $d NDHU
050 4 $a HF5415.5 $b .P47 2003
082 4 $a 658.8/12 $2 21
100 $a Petersen, Glen S. $3 742948
245 1 0 $a CRM leadership and alignment in a customer centric world / $c Glen S. Petersen.
260 $a Downers Grove, IL : $b Xlibris Corporation,
300 $a 180 p. : $b ill., port ; $c 23 cm.
500 $a Includes index.
650 $a Customer relations $x Management. $3 582814

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六樓西文書區HC-Z(6F Western Language Books)

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HF5415.5 P47 2003

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