Consumer satisfaction.

Improving tourism and hospitality services / by: (書目-語言資料,印刷品)

Organizational behavior : = improving performance and commitment in the workplace / by: (書目-語言資料,印刷品)

Customer centered growth : : = five proven strategies for building competitive advantage / by: (書目-語言資料,印刷品)

Making meaning : = how successful businesses deliver meaningful customer experiences / by: (書目-語言資料,印刷品)

Managing markets and customers by: (書目-語言資料,印刷品)

The service providers by: (書目-電子資源)

Integrating E-business models for government solutions : = citizen-centric service oriented methodologies and processes / by: (書目-語言資料,印刷品)

User unfriendly = consumer struggles with personal technologies, fromclocks and sewing machines to cars and computers / by: (書目-電子資源)

The New rules of retail : = competing in the world's toughest marketplace / by: (書目-語言資料,印刷品)

The perception of quality = mapping product and service quality to consumer perceptions / by: (書目-電子資源)

The influence of culture and personality on customer satisfaction = an empirical analysis across countries / by: (書目-電子資源)

Delivering effective social customer service = how to redefine the way you manage customer experience and your corporate reputation / by: (書目-電子資源)

The lean product playbook = how to innovate with minimum viable products and rapid customer feedback / by: (書目-電子資源)

Global marketing and consumer decision making by: (書目-電子資源)

Sustainable customer experience design : = co-creating experiences in events, tourism and hospitality / by: (書目-語言資料,印刷品)

The reign of the customer = customer-centric approaches to improving satisfaction / by: (書目-電子資源)

The business case for love = how companies get bragged about today / by: (書目-電子資源)

Building brand experiences = a practical guide to retaining brand relevance / by: (書目-電子資源)

Measuring consumer behavior in hospitality for enhanced decision making by: (書目-電子資源)

Sustainable consumption experience and business models in the modern world by: (書目-電子資源)

Adapting to evolving consumer experiences in hospitality and tourism by: (書目-電子資源)

Competing globally through customer value : = the management of strategic suprasystems / by: (書目-語言資料,印刷品)

Customer-focused quality : = what to do on Monday morning / by: (書目-語言資料,印刷品)

Making customer satisfaction happen : = a strategy for delighting customers / by: (書目-語言資料,印刷品)

Quality on trial : = bringing bottom-line accountability to the quality effort / by: (書目-語言資料,印刷品)

Customer-centered reengineering : = remapping for total customer value / by: (書目-語言資料,印刷品)

Customer retention : = an integrated process for keeping your best customers / by: (書目-語言資料,印刷品)

Service quality : = new directions in theory and practice / by: (書目-語言資料,印刷品)

Niche selling : = how to find your customer in a crowded market / by: (書目-語言資料,印刷品)

Customer loyalty : = how to earn it, how to keep it / by: (書目-語言資料,印刷品)

Quality facility management : = a marketing and customer service approach / by: (書目-語言資料,印刷品)

What do your customers really want? : = here's a sure-fire way to find out / by: (書目-語言資料,印刷品)

The 6 imperatives of marketing : = lessons from the world's best companies / by: (書目-語言資料,印刷品)

The value network : = integrating the five critical processes that create customer satisfaction / by: (書目-語言資料,印刷品)

Field service management : = an integrated approach to increasing customer satisfaction / by: (書目-語言資料,印刷品)

Tourist service satisfaction / by: (書目-語言資料,印刷品)

Customer orientation and market action / by: (書目-語言資料,印刷品)

Total access : = giving customers what they want in an anytime, anywhere world / by: (書目-語言資料,印刷品)

Building great customer experiences / by: (書目-語言資料,印刷品)

Revolutionize your customer experience / by: (書目-語言資料,印刷品)

The loyalty effect = the hidden force behind growth, profits, and lasting value / by: (書目-電子資源)

Knock your socks off selling by: (書目-電子資源)

Secret service : = hidden systems that deliver unforgettable customer service / by: (書目-語言資料,印刷品)

CallCenter management by the numbers by: (書目-電子資源)

Meeting of the minds = creating the market-based enterprise / by: (書目-電子資源)

Relationship marketing for competitive advantage = winning and keeping customers / by: (書目-電子資源)

Seeking customers by: (書目-電子資源)

Business process mapping : = improving customer satisfaction / by: (書目-語言資料,印刷品)

Call center savvy = how to position your call center for the business challenges of the 21st century / by: (書目-電子資源)

The Arthur Andersen guide to talking with your customers = what they will tell you about your business (when you ask the right questions) / by: (書目-電子資源)

Customer service : = career success through customer loyalty / by: (書目-語言資料,印刷品)

Built for use : = driving profitability through the user experience / by: (書目-語言資料,印刷品)

Measuring customer satisfaction by: (書目-電子資源)

Customer satisfaction = practical tools for building important relationships / by: (書目-電子資源)

Customer satisfaction and the marketing model = elements of a marketing matrix / by: (書目-電子資源)

Customer-centered telecommunications services marketing by: (書目-電子資源)

The second century = reconnecting customer and value chain through build-to-order : moving beyond mass and lean production in the auto industry / by: (書目-電子資源)

Consumer-directed healthcare and its implications for providers by: (書目-電子資源)

Full price = competing on value in the new economy / by: (書目-電子資源)

Emotion marketing = the Hallmark way of winning customers for life / by: (書目-電子資源)

How to be better at ... customer care by: (書目-電子資源)

ValueSpace = winning the battle for market leadership : lessons from the world's most admired companies / by: (書目-電子資源)

Quality in customer service by: (書目-電子資源)

Fundamentals of customer-focused management = competing through service / by: (書目-電子資源)

Built for use = driving profitability through the user experience / by: (書目-電子資源)

The ten demandments = rules to live by in the age of the demanding consumer / by: (書目-電子資源)

Value-based marketing for bottom-line success = 5 steps to creating customer value / by: (書目-電子資源)

Total access = giving customers what they want in an anytime, anywhere world / by: (書目-電子資源)

50 powerful ideas you can use to keep your customers by: (書目-電子資源)

Researching customer satisfaction & loyalty = how to find out what people really think / by: (書目-電子資源)

Sell the brand first : = how to sell your brand and create lasting customer loyalty / by: (書目-語言資料,印刷品)

Be the elephant : = build a bigger, better business / by: (書目-語言資料,印刷品)

Bag the elephant! : = how to win & keep big customers / by: (書目-語言資料,印刷品)

Satisfaction : = how every great company listens to the voice of the customer / by: (書目-語言資料,印刷品)

The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs / by: (書目-語言資料,印刷品)

Strategy by design = how design thinking builds opportunities / by: (書目-投影資料、錄影資料、電影片)

Business process mapping : = improving customer satisfaction / by: (書目-語言資料,印刷品)

Excellence every day = make the daily choice-- inspire your employees and amaze your customers / by: (書目-語言資料,印刷品)

Customer service : = career success through customer loyalty / by: (書目-語言資料,印刷品)

Construction stakeholder management by: (書目-電子資源)

The marking enterprise = business success and societal embedding / by: (書目-電子資源)

Satisfaction : = a behavioral perspective on the consumer / by: (書目-語言資料,印刷品)

Cross-cultural communication : = service impact series. by: (書目-投影資料、錄影資料、電影片)

Mind mapping of customer satisfaction towards business dailies / by: (書目-語言資料,印刷品)

Developing churn models using data mining techniques and social network analysis / by: (書目-電子資源)

Empowering brands with customer integration = classification, benefits and success factors / by: (書目-電子資源)

Service-Ability = create a customer centric culture and achieve competitive advantage / by: (書目-電子資源)

The satisfaction of change = how knowledge and innovation overcome loyalty in decision-making processes / by: (書目-電子資源)

Effective complaint management = the business case for customer satisfaction / by: (書目-電子資源)

An introduction to industrial service design by: (書目-電子資源)

價值連城 = 師法全球頂尖企業、打贏市場領導權之戰 / by: (書目-電子資源)

Sell the brand first = how to sell your brand and create lasting customer loyalty / by: (書目-電子資源)

The power to predict = how real-time businesses anticipate customer needs, create opportunities, and beat the competition / by: (書目-電子資源)