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Fundamentals of customer-focused man...
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Fundamentals of customer-focused management = competing through service /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Fundamentals of customer-focused management/ Joby John.
其他題名:
competing through service /
作者:
John, Joby,
出版者:
Westport, Conn. :Praeger, : 2003.,
面頁冊數:
xx, 216 p. :ill. ;25 cm.
標題:
Consumer satisfaction. -
電子資源:
http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=125702An electronic book accessible through the World Wide Web; click for information
ISBN:
0313053693 (electronic bk.)
Fundamentals of customer-focused management = competing through service /
John, Joby,1957-
Fundamentals of customer-focused management
competing through service /[electronic resource] :Joby John. - Westport, Conn. :Praeger,2003. - xx, 216 p. :ill. ;25 cm.
Includes bibliographical references and index.
Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2005.
Available via World Wide Web.
ISBN: 0313053693 (electronic bk.)Subjects--Topical Terms:
578584
Consumer satisfaction.
Index Terms--Genre/Form:
542853
Electronic books.
LC Class. No.: HF5415.335 / .J63 2003eb
Dewey Class. No.: 658.8/12
Fundamentals of customer-focused management = competing through service /
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