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The loyalty effect = the hidden forc...

Teal, Thomas, (1937-)

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The loyalty effect = the hidden force behind growth, profits, and lasting value /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	The loyalty effect/ Frederick F. Reichheld with Thomas Teal.
其他題名:	the hidden force behind growth, profits, and lasting value /
作者:	Reichheld, Frederick F.
其他作者:	Teal, Thomas,
出版者:	Boston, Mass. :Harvard Business School Press, : c1996.,
面頁冊數:	xii, 323 p. :ill. ;24 cm.
標題:	Consumer satisfaction. -
電子資源:	http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=7253An electronic book accessible through the World Wide Web; click for information
ISBN:	0585056420 (electronic bk.)

The loyalty effect = the hidden force behind growth, profits, and lasting value /
Reichheld, Frederick F.

The loyalty effectthe hidden force behind growth, profits, and lasting value /[electronic resource] :Frederick F. Reichheld with Thomas Teal. - Boston, Mass. :Harvard Business School Press,c1996. - xii, 323 p. :ill. ;24 cm.

Includes bibliographical references (p. 311-314) and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
1999.

Available via the World Wide Web.

ISBN: 0585056420 (electronic bk.)Subjects--Topical Terms:

578584
Consumer satisfaction.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .R438 1996eb

Dewey Class. No.: 658.4

The loyalty effect = the hidden force behind growth, profits, and lasting value /
LDR:01154cmm a2200253 a 45 001 704155
003 OCoLC
005 20060621
006 m u
007 cr cn-
008 060620s1996 maua sb 001 0 eng d
019 $a 42636479
020 $a 0585056420 (electronic bk.)
035 $a ocm42855161
040 $a N $c N $d OCL $d OCLCQ $d MUQ $d OCLCQ
049 $a AMFA
050 1 4 $a HF5415.5 $b .R438 1996eb
082 0 4 $a 658.4 $2 20
100 $a Reichheld, Frederick F. $3 729881
245 1 4 $a The loyalty effect $h [electronic resource] : $b the hidden force behind growth, profits, and lasting value / $c Frederick F. Reichheld with Thomas Teal.
260 $a Boston, Mass. : $c c1996. $b Harvard Business School Press,
300 $a xii, 323 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 311-314) and index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 1999. $n Available via the World Wide Web. $n Available in multiple electronic file formats. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Consumer satisfaction. $2 lcstt $3 578584
650 $a Customer relations. $3 578582
650 $a Job satisfaction. $3 591608
650 $a Labor productivity. $3 591609
650 $a Loyalty. $3 682646
650 $a Consommateurs $x Satisfaction. $3 762686
650 $a Loyaut歋. $3 762687
650 $a Productivit歋. $3 762688
650 $a Relations avec la client墈le. $3 762689
650 $a Satisfaction au travail. $3 762690
655 $a Electronic books. $2 lcsh $3 542853
700 $a Teal, Thomas, $d 1937- $3 762685
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u http://www.netlibrary.com/urlapi.asp?action=summary&v=1&bookid=7253 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF