紀錄類型: |
書目-語言資料,印刷品
: Monograph/item
|
正題名/作者: |
Seeking customers/ edited, with an introduction by Benson P. Shapiro and John J. Sviokla. |
其他作者: |
Shapiro, Benson P. |
出版者: |
Boston, MA :Harvard Business School Pub., : c1993., |
面頁冊數: |
xviii, 343 p. :ill. ;25 cm. |
附註: |
Articles originally published in the Harvard business review. |
叢書名: |
The Harvard business review book series |
內容註: |
New ways to reach your customers / Benson P. Shapiro and John Wyman -- Automation to boost sales and marketing / Rowland T. Moriarty and Gordon S. Swartz -- Teamwork for today's selling/ Frank V. Cespedes, Stephen X. Doyle, and Robert J. Freedman -- "Backward" market research / Alan R. Andreasen -- How to segment industrial markets / Benson P. Shapiro and Thomas V. Bonoma -- Major sales : who really does the buying?/ Thomas V. Bonoma -- Humanize your selling strategy / Harvey B. Mackay -- Close encounters of the four kinds : managing customers in a rapidly changing environment / Benson P. Shapiro -- Learning from losing a customer/ David Green -- Making the major sale / Benson P. Shapiro and Ronald S. Posner -- Industrial selling : beyond price and persistence / Clifton J. Reichard -- The case of the pricing predicament/ Mary Karr -- Negotiating with a customer you can't afford to lose / Thomas C. Keiser -- What counts most in motivating your sales force? / Stephen X. Doyle and Benson P. Shapiro -- Make the sales task clear/ Benson P. Shapiro and Stephen X. Doyle -- Job matching for better sales performance / Herbert M. Greenberg and Jeanne Greenberg -- How to pay your sales force / John P. Steinbrink -- Turn your industrial distributors into partners/ James A. Narus and James C. Anderson -- Managing hybrid marketing systems / Rowland T. Moriarty and Ursula Moran. |
標題: |
Consumer satisfaction. - |
電子資源: |
http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=40317An electronic book accessible through the World Wide Web; click for information |
ISBN: |
0585250308 (electronic bk.) |