Total quality management.
Overview
| Works: | 203 works in 28 publications in 28 languages | |
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Titles
Vision, values, and courage: = leadership for quality management /
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Untangling organizational gridlock : = strategies for building a customer focus /
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Quantum quality : = quality improvement through innovation, learning & creativity /
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TQManager : = a practical guide for managing in a total quality organization /
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Delighting customers : = how to build a customer-driven organization /
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The economics of total quality management : = clashing paradigms in the global market /
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Information service excellence through TQM : = building partnerships for business process reengineering and continuous improvement /
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Quality on trial : = bringing bottom-line accountability to the quality effort /
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Small business success through TQM : = practical methods to improve your organization's performance /
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Business process reengineering : = breakpoint strategies for market dominance /
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Continuous improvement and measurement for total quality : = a team-based approach /
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Quality is personal : = a foundation for total quality management /
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Synchroservice! : = the innovative way to build a dynasty of customers /
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The corporate guide to the Malcolm Baldrige National Quality Award : = proven strategies for building quality into your organization /
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Global quality : = a synthesis of the world's best management methods /
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TQM, the feminine principle, and social change : = the importance of principled implementation /
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Total Quality Management : = perceptions and attitudes of military personnel assigned to pope air force base, North Carolina /
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A perspective of three company total quality management programs /
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TQM in action : = a practical approach to continuous performance improvement /
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Performance-based assessments : = external, internal, and self-assessment tools for total quality management /
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World class performance through total quality : = a practical guide to implementation /
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Beyond total quality management : = toward the emerging paradigm /
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Total quality management : = the management of change through process improvement /
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Four days with Dr. Deming : = a strategy for modern methods of management /
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The high-value manager = developing the core competencies your organization demands /
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Winning = continuous improvement theory in high-performance organizations /
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Demystifying six sigma : = a company-wide approach to continuous improvement /
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Effective competency modeling & reporting : = a step-by-step guide for improving individual & organizational performance /
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Good enough isn't enough-- = nine challenges for companies that choose to be great /
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Improving service performance = a study of step-change versus continuous improvement /
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Leaning into Six Sigma = a parable of the journey to Six Sigma and a lean enterprise /
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Understanding, managing, and implementing quality = frameworks, techniques, and cases /
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Demystifying six sigma = a company-wide approach to continuous improvement /
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Securing global transportation networks : = a total security management approach /
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Reinventing lean = introducing lean management into the supply chain /
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Benchmarking for best practice = continuous learning through sustainable innovation /
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Implementing Six Sigma and Lean = a practical guide to tools and techniques /
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Quality uncertainty and perception = information asymmetry and management of quality uncertainty and quality perception /
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Total performance scorecard = redefining management to achieve performance with integrity /
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Statistical and managerial techniques for six sigma methodology : = theory and application /
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Calculating the human : = universal calculability in the age of quality assurance /
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Calculating the human = universal calculability in the age of quality assurance /
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Managing process innovation through exploitation and exploration = a study on combining TQM and BPR in the Norwegian industry /
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Innovative quality improvements in operations = introducing emergent quality management /
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Achieving organizational excellence = a quality management program for culturally diverse organizations /
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The emergence paradigm in quality management = a way towards radical innovation /
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From industry 4.0 to quality 4.0 = an innovative TQM guide for sustainable digital age businesses /
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Virtual and innovative quality management across the value chain = industry insights, case studies and best practices /
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The success paradigm = creating organizational effectiveness through quality and strategy /
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The new gold standard = 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
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The next phase of total quality management : = TQM II and the focus on profitability /
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Making quality critical : = new perspectives on organizational change /
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Total quality management : = the key to business improvement : a Peratec executive briefing.
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Firing on all cylinders : = the service/quality system for high-powered corporate performance /
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Reengineering the factory : = a primer for world-class manufacturing /
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Solving the productivity paradox : = TQM for computer professionals /
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Excellence in government : = total quality management in the 1990s /
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Putting total quality management to work : = what TQM means, how to use it, & how to sustain it over the long run /
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Customer-driven project management : = a new paradigm in total quality implementation /
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The Deming management theory : = a managerial leadership profile for the new economic age /
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Public administration efficiency through Total Quality Management /
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The Spread of total quality management practices : = an institutional and network perspective /
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Application of total quality management to a research and development environment /
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Total quality management implementation : = the effect of forces for change on organization development change tactics /
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The T.Q.M. toolkit : = a guide to practical techniques for total quality management /
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Quality facility management : = a marketing and customer service approach /
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The change agents' handbook : = a survival guide for quality improvement champions /
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Quality in action : = 93 lessons in leadership, participation, and measurement /
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Return on quality : = measuring the financial impact of your company's quest for quality /
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Introduction to total quality : = quality, productivity, competitiveness /
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Total quality management : = three steps to continuous improvement /
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Production and operations management : = total quality and responsiveness /
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Total Quality Management as a holistic management concept : = the European model for business excellence /
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Quality management : = introduction to total quality management for production, processing, and services /
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Putting total quality management to work = what TQM means, how to use it, & how to sustain it over the long run /
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The antidote : = how to transform your business for the extreme challenges of the 21st century /
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Rethinking performance measurement = beyond the balanced scorecard /
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Fundamentals of customer-focused management = competing through service /
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Applying quality management in healthcare = a process for improvement /
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Performance measurement in the 21st century = from performance measurement to performance management /
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Continuous innovation = based on the 4th International CINet Conference, Espoo, Finland, September 2002 /
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Excellence in the workplace : = legal & life skills in a nutshell /
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Business performance measurement : = unifying theories and integrating practice /
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Assessing business excellence = a guide to business excellence and self-assessment /
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Business performance measurement and management = new contents, themes and challenges /
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Metrics 2.0 = creating scorecards for high-performance teams and organizations /
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Fundamentals of total quality management = process analysis and improvement /
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Systems thinking = from heresy to practice : public and private sector studies /
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Action-based quality management = strategy and tools for continuous improvement /
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The 12 principles of manufacturing excellence = a leader's guide to achieving and sustaining excellence /
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Intelligent decision making in quality management = theory and applications /
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Statistical and managerial techniques for six sigma methodology : = theory and application /
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Improving business performance = a project portfolio management approach /
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Development effectiveness : = strategies for IS organizational transition /
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