Return on quality : = measuring the ...
Keiningham, Timothy L.

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  • Return on quality : = measuring the financial impact of your company's quest for quality /
  • 紀錄類型: 書目-語言資料,印刷品 : Monograph/item
    正題名/作者: Return on quality :/ Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham.
    其他題名: measuring the financial impact of your company's quest for quality /
    作者: Rust, Roland T.
    其他作者: Keiningham, Timothy L.
    出版者: Chicago, Ill. :Probus Pub. Co., : c1994.,
    面頁冊數: xx, 225 p. :ill. ;24 cm.
    附註: ROQ Model Diskette (order no. 547D) with two sample data sets, designed to accompany appendices in book, available by special order.
    標題: Total quality management - Evaluation. -
    ISBN: 1557385475
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W0012033 罕用書庫221室(美崙校區,調書請點預約)(RU_221) 01.外借(書)_YB 一般圖書 HD62.15 R971 1994 一般使用(Normal) 在架 0
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