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Understanding, managing, and implementing quality = frameworks, techniques, and cases /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Understanding, managing, and implementing quality/ edited by Jiju Antony and David Preece.
其他題名:	frameworks, techniques, and cases /
其他作者:	Antony, Jiju.
出版者:	London ;Routledge, : 2002.,
面頁冊數:	xxii, 232 p. :ill. ;25 cm.
內容註:	Promoting a strategic approach to TQM using a case-based intelligent system / Andreas J. Frangou -- Self-assessment frameworks for business organizations / Ashok Kumar and Ceasar Douglas -- QFD : customer driven design of products and services/ Graeme Knowles -- Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality / Jiju Antony -- Statistical process monitoring in the twenty-first century/ Michael Wood -- TQM in higher education institutions : a review and case application / Jaideep Motwani and Glenn Mazur -- Do customers know what is best for them? The use of SERVQUAL in UK policing/ Nick Capon and Vivien Mills -- Quality in the NHS : can we master the art of 'conversation'? / Harriet Jefferson -- Quality Management in public house retailing : a case study/ David Preece, Valerie Steven and Gordon Steven -- Changing supervisory relations at work : behind the success stories of Quality Management initiatives / Patrick Dawson.
標題:	Management. -
電子資源:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=72296An electronic book accessible through the World Wide Web; click for information
ISBN:	0203464087 (electronic bk.)

Understanding, managing, and implementing quality = frameworks, techniques, and cases /
Understanding, managing, and implementing qualityframeworks, techniques, and cases /[electronic resource] :edited by Jiju Antony and David Preece. - London ;Routledge,2002. - xxii, 232 p. :ill. ;25 cm.

Includes bibliographical references and index.

Promoting a strategic approach to TQM using a case-based intelligent system / Andreas J. Frangou -- Self-assessment frameworks for business organizations / Ashok Kumar and Ceasar Douglas -- QFD : customer driven design of products and services/ Graeme Knowles -- Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality / Jiju Antony -- Statistical process monitoring in the twenty-first century/ Michael Wood -- TQM in higher education institutions : a review and case application / Jaideep Motwani and Glenn Mazur -- Do customers know what is best for them? The use of SERVQUAL in UK policing/ Nick Capon and Vivien Mills -- Quality in the NHS : can we master the art of 'conversation'? / Harriet Jefferson -- Quality Management in public house retailing : a case study/ David Preece, Valerie Steven and Gordon Steven -- Changing supervisory relations at work : behind the success stories of Quality Management initiatives / Patrick Dawson.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2002.

Available via World Wide Web.

ISBN: 0203464087 (electronic bk.)Subjects--Topical Terms:

516664
Management.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HD62.15 / .U53 2002eb

Dewey Class. No.: 658.4/013

Understanding, managing, and implementing quality = frameworks, techniques, and cases /
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245 0 0 $a Understanding, managing, and implementing quality $h [electronic resource] : $b frameworks, techniques, and cases / $c edited by Jiju Antony and David Preece.
260 $a London ; $a New York : $c 2002. $b Routledge,
300 $a xxii, 232 p. : $b ill. ; $c 25 cm.
504 $a Includes bibliographical references and index.
505 0 $a Promoting a strategic approach to TQM using a case-based intelligent system / Andreas J. Frangou -- Self-assessment frameworks for business organizations / Ashok Kumar and Ceasar Douglas -- QFD : customer driven design of products and services/ Graeme Knowles -- Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality / Jiju Antony -- Statistical process monitoring in the twenty-first century/ Michael Wood -- TQM in higher education institutions : a review and case application / Jaideep Motwani and Glenn Mazur -- Do customers know what is best for them? The use of SERVQUAL in UK policing/ Nick Capon and Vivien Mills -- Quality in the NHS : can we master the art of 'conversation'? / Harriet Jefferson -- Quality Management in public house retailing : a case study/ David Preece, Valerie Steven and Gordon Steven -- Changing supervisory relations at work : behind the success stories of Quality Management initiatives / Patrick Dawson.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2002. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Management. $3 516664
650 $a Total quality management. $3 529315
655 $a Electronic books. $2 lcsh $3 542853
700 $a Antony, Jiju. $3 819487
700 $a Preece, David. $3 859982
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