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Improving service performance = a st...
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Fitzgerald, L.
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Improving service performance = a study of step-change versus continuous improvement /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Improving service performance/ S. Brignall ... [et al.].
其他題名:
a study of step-change versus continuous improvement /
作者:
Brignall, S.
其他作者:
Fitzgerald, L.
出版者:
London :CIMA, : 1999.,
面頁冊數:
vi, 60 p. ;30 cm.
標題:
Business process reengineering (BPR) -
電子資源:
http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=41305An electronic book accessible through the World Wide Web; click for information
ISBN:
058532915X (electronic bk.)
Improving service performance = a study of step-change versus continuous improvement /
Brignall, S.
Improving service performance
a study of step-change versus continuous improvement /[electronic resource] :S. Brignall ... [et al.]. - London :CIMA,1999. - vi, 60 p. ;30 cm.
Includes bibliographical references (p. 59-60).
Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2001.
Available via World Wide Web.
ISBN: 058532915X (electronic bk.)Subjects--Topical Terms:
804536
Business process reengineering (BPR)
Index Terms--Genre/Form:
542853
Electronic books.
LC Class. No.: HF5657.4 / .B75 1999eb
Improving service performance = a study of step-change versus continuous improvement /
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