顧客關係管理
概要
| 作品: | 488 作品在 256 項出版品 256 種語言 | |
|---|---|---|
書目資訊
金融業實施顧客關係管理對顧客忠誠度效應影響研究 = = The Effects of for Introducing Customer Relationship Management to Banking Industry on Customer Loyalty /
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顧客關係管理導向的網路花店網站構建 = = Building Customer Relationship Management Oriented Websites : A Study on the Online Flowers Shop in Taiwan /
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影響顧客關係管理機制之探討 = = The mechanism study of customer relationship management : experimental design : 實驗設計取向 /
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顧客關係導向的電子化政府流程管理 = = Managing the Process-centered e-Government from the Perspective of Customer Relationship Management /
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我國電子化政府推動顧客關係管理之驅動因素探討 = = Customer Relationship Management Drivers for e-Government /
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影響台灣地區醫院導入顧客關係管理之因素探討 = = Factors Affecting the Adoption of Customer Relationship Management in Taiwan's Hospitals /
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顧客關係管理導入之驅動因素探討 = = The Customer Relationship Management Drivers in Taiwan's Opto-Electronics Industry : An Empirical Study : 台灣地區光電產業之實證研究 /
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對手無法複製的服務 = = Developing new services : incorporating the voice of the customer into strategic service development : 以顧客心聲訂定策略性服務的發展 /
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我國推展電子化政府的顧客關係管理之行為意圖探討 = = A Study on Behavioral Intention of Implementing Customer Relationship Management for Taiwan's e-Government /
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顧客關係管理深度解析 = = Customer relationship management insight : 運用科技執行以客戶為核心的行銷策略 / . II. ; 第二輯
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從顧客權益面探討我國電子化政府顧客關係管理之推展 = = Building Effective Customer Relationship Management for Electronic Government : A Customer Equity Perspective /
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從顧客資本探討台灣地區旅館業的顧客關係管理推展 = = Building An Effective Customer Relationship Management for Taiwan's Hotel Industry : A Customer Capital Perspective /
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線上學習對我國企業內部學習效益之研究 = = A Study of On-line Learning Performance on Enterprise Internal Learning /
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台灣標竿型大學的顧客關係管理導向校務e化效益探討 = = A Study on Customer Relationship Management-Centric e-Campus in Taiwan's Leading Universities /
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證券業客戶關係管理之研究 = = A Study of Customer Relationship Management of Securities Industry : A Case of Yuanta Core Pacific Securities : 以元大京華為例 /
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從顧客權益探討醫院顧客關係導向之流程管理效益 = = Exploiting Customer-centric Process Management in Taiwan's Hospital Industry : A Customer Equity Perspective /
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西藥代理之顧客關係模型建構 = = Customer Relationship Model Construction of Pharmaceutical Agents : an Example of a Company : 以某公司為例 /
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財富管理客群之共同基金對個案銀行貢獻度研究 = = Studies on the mutual funds’contribution from wealth management customers for a case bank /
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以策略性流程觀點的顧客關係管理架構 = = A framework for customer relationship management based on the strategic process perspective /
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忠誠策略的採取及其對品牌形象和品牌忠誠影響之研究 = = Adopting loyalty bond strategies and its impacts on brand image and brand loyalty /
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顧客關係管理動態能力與組織績效之關係探討: 以金融產業為例 = = The relationship between CRM Dynamic Capabilities and Organizational Performance in Banking /
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從顧客關係管理與企業社會責任探討企業的永續經營 = = The Effect of Customer Relationship Management and Corporate Social Responsibility Implementations on Business Sustainability /
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服務力 = = The power of service quality : 看不見的商品,蘊藏無價的商機 : cannot see commodity, hidden priceless opportunity /
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服務業行銷與管理 = = Services marketing andmanagement : 品質提升與價值創造 : quality enhancement & value creation /
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顧客關係管理 = = Customer relationship management : 有效創造顧客價值 : creating customer values /
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顧客3.0 = 人+服務流程+科技應用的綜合 = Customer experience 3.0 : high-profit strategies in the age of techno service /
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服務品質與顧客關係管理 : = 理論與實務 =Service quality and customer relationship management : theory and practice /
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