Consumer complaints.

Complaint management : = the heart of CRM / by: (Language materials, printed)

Knock your socks off answers = solving customer nightmares & soothing nightmare customers / by: (Electronic resources)

A complaint is a gift = using customer feedback as a strategic tool / by: (Language materials, printed)

Effective complaint management = the business case for customer satisfaction / by: (Electronic resources)

Complaint management and channel choice = an analysis of customer perceptions / by: (Electronic resources)

101 complaint letters that get results by: (Electronic resources)

Customer relations- Management.

Letter writing.

Marketing.

Call Center/Customer Service.

Business Strategy/Leadership.

Services.

Customer Relationship Management.

Consumer complaints.

Sales/Distribution/Call Center/Customer Service.

Customer services.

Comsumer Satisfaction.

Complaint letters.

Economics/Management Science.

Consumer satisfaction.