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ERP training strategies: The role o...

Coulson, Antony.

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ERP training strategies: The role of knowledge-levels in the formation of accurate mental models.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	ERP training strategies: The role of knowledge-levels in the formation of accurate mental models./
Author:	Coulson, Antony.
Description:	152 p.
Notes:	Adviser: Lorne Olfman.
Contained By:	Dissertation Abstracts International63-09A.
Subject:	Education, Vocational. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3065494
ISBN:	0493844430

ERP training strategies: The role of knowledge-levels in the formation of accurate mental models.
Coulson, Antony.

ERP training strategies: The role of knowledge-levels in the formation of accurate mental models. - 152 p.

Adviser: Lorne Olfman.

Thesis (Ph.D.)--The Claremont Graduate University, 2002.

Enterprise Resource Planning (ERP) systems are large, complex integrated software applications that often take years to implement. This study examined a major determinant of successful ERP implementation, end-user training. Specifically, this study advances research in the area of ERP software through examining end-user qualities (domain and application knowledge) and training strategies that may impact the effective use of these complex systems. The Sein, Bostrom, and Olfman (1999) Hierarchical Knowledge-Level model is applied in an experiment to develop more effective ERP training strategies. The experiment was a non-equivalent quasi-experimental design involving two groups of approximately 35 senior business students: one group was given the introduction of ERP workflow concepts as an advance organizer (TCT Group); the other received traditional, procedurally-oriented (PT Group) ERP training over the same 5 week time period. Pre-tests were administered to measure domain and application knowledge-levels and ERP understanding (as measured by mental model accuracy). A series of post-test measures were administered after each training treatment, and ten days after all treatments concluded. The study finds that a workflow conceptual advanced organizer strategy (TCT group) improves end-users' mental model accuracy over time as demonstrated by the subjects' ability to recall ERP specific concepts. The study also finds that domain knowledge interacts with training strategies to influence end-users mental model accuracy. Specifically, those with high-levels of domain knowledge and the TCT training strategy had superior mental model accuracy. The study did not find that application knowledge influenced training results except where the ERP training sessions were directly related to a specific application skill. Results indicate that a conceptual advance organizer is an important component of ERP training and should be incorporated into an organization's training strategy.

ISBN: 0493844430Subjects--Topical Terms:

1017499
Education, Vocational.

ERP training strategies: The role of knowledge-levels in the formation of accurate mental models.
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100 1 $a Coulson, Antony. $3 1256281
245 1 0 $a ERP training strategies: The role of knowledge-levels in the formation of accurate mental models.
300 $a 152 p.
500 $a Adviser: Lorne Olfman.
500 $a Source: Dissertation Abstracts International, Volume: 63-09, Section: A, page: 3038.
502 $a Thesis (Ph.D.)--The Claremont Graduate University, 2002.
520 $a Enterprise Resource Planning (ERP) systems are large, complex integrated software applications that often take years to implement. This study examined a major determinant of successful ERP implementation, end-user training. Specifically, this study advances research in the area of ERP software through examining end-user qualities (domain and application knowledge) and training strategies that may impact the effective use of these complex systems. The Sein, Bostrom, and Olfman (1999) Hierarchical Knowledge-Level model is applied in an experiment to develop more effective ERP training strategies. The experiment was a non-equivalent quasi-experimental design involving two groups of approximately 35 senior business students: one group was given the introduction of ERP workflow concepts as an advance organizer (TCT Group); the other received traditional, procedurally-oriented (PT Group) ERP training over the same 5 week time period. Pre-tests were administered to measure domain and application knowledge-levels and ERP understanding (as measured by mental model accuracy). A series of post-test measures were administered after each training treatment, and ten days after all treatments concluded. The study finds that a workflow conceptual advanced organizer strategy (TCT group) improves end-users' mental model accuracy over time as demonstrated by the subjects' ability to recall ERP specific concepts. The study also finds that domain knowledge interacts with training strategies to influence end-users mental model accuracy. Specifically, those with high-levels of domain knowledge and the TCT training strategy had superior mental model accuracy. The study did not find that application knowledge influenced training results except where the ERP training sessions were directly related to a specific application skill. Results indicate that a conceptual advance organizer is an important component of ERP training and should be incorporated into an organization's training strategy.
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