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Customer satisfaction evaluation = m...

Siskos, Yannis.

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Customer satisfaction evaluation = methods for measuring and implementing service quality /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Customer satisfaction evaluation/ by Evangelos Grigoroudis, Yannis Siskos.
其他題名:	methods for measuring and implementing service quality /
作者:	Grigoroudis, Evangelos.
其他作者:	Siskos, Yannis.
出版者:	Boston, MA :Springer Science+Business Media, LLC, : 2010.,
面頁冊數:	xii, 313 p. :ill., digital ;25 cm.
叢書名:	International series in operations research & management science,
Contained By:	Springer eBooks
標題:	Consumer satisfaction - Evaluation -
電子資源:	http://dx.doi.org/10.1007/978-1-4419-1640-2
ISBN:	9781441916396 (paper)

Customer satisfaction evaluation = methods for measuring and implementing service quality /
Grigoroudis, Evangelos.

Customer satisfaction evaluationmethods for measuring and implementing service quality /[electronic resource] :by Evangelos Grigoroudis, Yannis Siskos. - Boston, MA :Springer Science+Business Media, LLC,2010. - xii, 313 p. :ill., digital ;25 cm. - International series in operations research & management science,1390884-8289 ;.

ISBN: 9781441916396 (paper)Subjects--Topical Terms:

1066320
Consumer satisfaction
--Evaluation

LC Class. No.: HF5415.335 / .G75 2010

Dewey Class. No.: 658.83015195

Customer satisfaction evaluation = methods for measuring and implementing service quality /
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