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Call center operations = profiting f...
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Call center operations = profiting from teleservices /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Call center operations/ Charles E. Day.
其他題名:
profiting from teleservices /
作者:
Day, Charles E.
出版者:
New York :McGraw-Hill, : c2000.,
面頁冊數:
xxv, 486 p. :ill. ;24 cm.
標題:
Call centers. -
電子資源:
http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=50918An electronic book accessible through the World Wide Web; click for information
ISBN:
007136935X (electronic bk.)
Call center operations = profiting from teleservices /
Day, Charles E.1944-
Call center operations
profiting from teleservices /[electronic resource] :Charles E. Day. - New York :McGraw-Hill,c2000. - xxv, 486 p. :ill. ;24 cm.
Includes bibliographical references and index.
Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2001.
Available via World Wide Web.
ISBN: 007136935X (electronic bk.)Subjects--Topical Terms:
810116
Call centers.
Index Terms--Genre/Form:
542853
Electronic books.
LC Class. No.: HE8788 / .D39 2000eb
Dewey Class. No.: 658.8/4
Call center operations = profiting from teleservices /
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