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E-service = twenty-four ways to keep your customers when the competition is just a click away /

Record Type:	Electronic resources : Monograph/item
Title/Author:	E-service/ Ron Zemke, Tom Connellan.
Reminder of title:	twenty-four ways to keep your customers when the competition is just a click away /
Author:	Zemke, Ron.
other author:	Connellan, Thomas K.,
Published:	New York :American Management Association, : 2000.,
Description:	viii, 341 p. ;23 cm.
Subject:	Customer loyalty. -
Online resource:	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=48710An electronic book accessible through the World Wide Web; click for information
ISBN:	0814424635 (electronic bk.)

E-service = twenty-four ways to keep your customers when the competition is just a click away /
Zemke, Ron.

E-servicetwenty-four ways to keep your customers when the competition is just a click away /[electronic resource] :Ron Zemke, Tom Connellan. - New York :American Management Association,2000. - viii, 341 p. ;23 cm.

Includes bibliographical references (p. 317-325) and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2000.

Available via World Wide Web.

ISBN: 0814424635 (electronic bk.)Subjects--Topical Terms:

717777
Customer loyalty.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.525 / .Z46 2000eb

Dewey Class. No.: 658.8/12

E-service = twenty-four ways to keep your customers when the competition is just a click away /
LDR:01103cmm a2200253 a 45 001 725245
003 OCoLC
005 20070711
006 m u
007 cr cn-
008 250516s2000 nyu sb 001 0 eng d
020 $a 0814424635 (electronic bk.)
035 $a ocm45728280
035 $a 725245
040 $a N $c N $d OCL $d OCLCQ $d MUQ $d OCLCQ
049 $a AMFA
050 1 4 $a HF5415.525 $b .Z46 2000eb
082 0 4 $a 658.8/12 $2 21
100 $a Zemke, Ron. $3 769740
245 1 0 $a E-service $h [electronic resource] : $b twenty-four ways to keep your customers when the competition is just a click away / $c Ron Zemke, Tom Connellan.
260 $a New York : $c 2000. $b American Management Association,
300 $a viii, 341 p. ; $c 23 cm.
504 $a Includes bibliographical references (p. 317-325) and index.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2000. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Customer loyalty. $3 717777
650 $a Internet marketing. $3 570186
650 $a Consommateurs $x Fid歋lit歋. $3 808571
650 $a Marketing sur Internet. $3 775560
655 $a Electronic books. $2 lcsh $3 542853
700 $a Connellan, Thomas K., $d 1942- $3 776837
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=48710 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF