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E-service = twenty-four ways to keep...

Connellan, Thomas K., (1942-)

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E-service = twenty-four ways to keep your customers when the competition is just a click away /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	E-service/ Ron Zemke, Tom Connellan.
其他題名:	twenty-four ways to keep your customers when the competition is just a click away /
作者:	Zemke, Ron.
其他作者:	Connellan, Thomas K.,
出版者:	New York :American Management Association, : 2000.,
面頁冊數:	viii, 341 p. ;23 cm.
標題:	Customer loyalty. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=48710An electronic book accessible through the World Wide Web; click for information
ISBN:	0814424635 (electronic bk.)

E-service = twenty-four ways to keep your customers when the competition is just a click away /
Zemke, Ron.

E-servicetwenty-four ways to keep your customers when the competition is just a click away /[electronic resource] :Ron Zemke, Tom Connellan. - New York :American Management Association,2000. - viii, 341 p. ;23 cm.

Includes bibliographical references (p. 317-325) and index.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2000.

Available via World Wide Web.

ISBN: 0814424635 (electronic bk.)Subjects--Topical Terms:

717777
Customer loyalty.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.525 / .Z46 2000eb

Dewey Class. No.: 658.8/12

E-service = twenty-four ways to keep your customers when the competition is just a click away /
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