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Managing the guest experience in hos...
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Heaton, Cherrill P.
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Managing the guest experience in hospitality /
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Managing the guest experience in hospitality // Robert C. Ford, Cherrill P. Heaton.
作者:
Ford, Robert C.
其他作者:
Heaton, Cherrill P.
出版者:
Albany, NY :Delmar/Thomson Learning, : c2000.,
面頁冊數:
xxiv, 432 p. :ill. ;24 cm.
標題:
Hospitality industry - Customer services. -
ISBN:
0766814157 (pbk.) :
Managing the guest experience in hospitality /
Ford, Robert C.1945-
Managing the guest experience in hospitality /
Robert C. Ford, Cherrill P. Heaton. - Albany, NY :Delmar/Thomson Learning,c2000. - xxiv, 432 p. :ill. ;24 cm.
Includes bibliographical references and index.
ISBN: 0766814157 (pbk.) :US44.95
LCCN: 99049972Subjects--Topical Terms:
725986
Hospitality industry
--Customer services.
LC Class. No.: TX911.3.C8 / F67 2000
Dewey Class. No.: 647.94/068//
Managing the guest experience in hospitality /
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