Heaton, Cherrill P.
概要
| 作品: | 1 作品在 0 項出版品 0 種語言 | |
|---|---|---|
書目資訊
Managing the guest experience in hospitality /
by:
Heaton, Cherrill P.; Ford, Robert C. (1945-)
(書目-語言資料,印刷品)
Achieving service excellence = strategies for healthcare /
by:
Ford, Robert C. (1945-); Heaton, Cherrill P.; NetLibrary, Inc.; Fottler, Myron D.
(書目-語言資料,印刷品)