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Exploring Value of Perceived Problem...

O'Neal, Vanessa S.

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Exploring Value of Perceived Problem Resolution in Success of Online Doctoral Students.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Exploring Value of Perceived Problem Resolution in Success of Online Doctoral Students./
Author:	O'Neal, Vanessa S.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2018,
Description:	142 p.
Notes:	Source: Dissertation Abstracts International, Volume: 79-08(E), Section: A.
Contained By:	Dissertation Abstracts International79-08A(E).
Subject:	Higher education administration. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10749246
ISBN:	9780355780536

Exploring Value of Perceived Problem Resolution in Success of Online Doctoral Students.
O'Neal, Vanessa S.

Exploring Value of Perceived Problem Resolution in Success of Online Doctoral Students. - Ann Arbor : ProQuest Dissertations & Theses, 2018 - 142 p.

Source: Dissertation Abstracts International, Volume: 79-08(E), Section: A.

Thesis (Ph.D.)--Walden University, 2018.

How doctoral students view their institution's ability to resolve problems may be directly related to their overall satisfaction of the institution. Challenges such as barriers to communication could have a negative effect on the students' ability to be retained by the institution. Policies to address issues relating to retention; high default rates on student loans and student services are increasing and more constraining. While the literature indicates the formation of federal policies to monitor recruitment practices of for-profit online institutions, it is not known to what extent these policies have influenced the quality of postrecruitment services. Using the theoretical framework of Vincent Tinto's model of student retention, this qualitative phenomenological study analyzes the quality of these postrecruitment policies related to enrollment, financial, and problem resolution from the perspective of students. Data were collected from 20 current and former doctoral students of online programs at for-profit institutions through inteviews. These interview data were transcribed, and then subjected to open coding and thematic analysis. Findings indicate that participants perceive that their institutions were prepared to resolve problems; however, communication issues were prevalent largely because of the asynchronous nature of email communication or differences in time zones. Based on these findings, the recommendation is for institutions to consider reevaluating methods of communication with students. Social change can be obtained by utilizing the students' experiences to facilitate improvements in the for-profit sector to minimize the opportunity for snowball effects such as retention challenges.

ISBN: 9780355780536Subjects--Topical Terms:

2122863
Higher education administration.

Exploring Value of Perceived Problem Resolution in Success of Online Doctoral Students.
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