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The rise of for-profit education alt...

Pluskota, Jonathan P.

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The rise of for-profit education alternatives in central Texas: A comparative study of satisfaction between competing programs using the Student Satisfaction Inventory(TM).

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	The rise of for-profit education alternatives in central Texas: A comparative study of satisfaction between competing programs using the Student Satisfaction Inventory(TM)./
作者:	Pluskota, Jonathan P.
面頁冊數:	178 p.
附註:	Source: Dissertation Abstracts International, Volume: 72-09, Section: A, page: .
Contained By:	Dissertation Abstracts International72-09A.
標題:	Education, Evaluation. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3460325
ISBN:	9781124719719

The rise of for-profit education alternatives in central Texas: A comparative study of satisfaction between competing programs using the Student Satisfaction Inventory(TM).
Pluskota, Jonathan P.

The rise of for-profit education alternatives in central Texas: A comparative study of satisfaction between competing programs using the Student Satisfaction Inventory(TM). - 178 p.

Source: Dissertation Abstracts International, Volume: 72-09, Section: A, page: .

Thesis (Ph.D.)--Southern Illinois University at Carbondale, 2011.

Higher education in the United States has a long history. Until the mid-1970's, higher education was primarily a not-for-profit industry. The rise of for-profit educational institutions (FPEIs) in the United States has created competition for traditional not-for-profit educational institutions (NFPEIs). As the growth of FPEIs continues, educational organizations are adopting businesslike approaches and quality measures to retain students. Measuring student satisfaction is one method for determining service quality, and can provide valuable insight into the students' expectations and perceived service quality.

ISBN: 9781124719719Subjects--Topical Terms:

1669638
Education, Evaluation.

The rise of for-profit education alternatives in central Texas: A comparative study of satisfaction between competing programs using the Student Satisfaction Inventory(TM).
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520 $a Higher education in the United States has a long history. Until the mid-1970's, higher education was primarily a not-for-profit industry. The rise of for-profit educational institutions (FPEIs) in the United States has created competition for traditional not-for-profit educational institutions (NFPEIs). As the growth of FPEIs continues, educational organizations are adopting businesslike approaches and quality measures to retain students. Measuring student satisfaction is one method for determining service quality, and can provide valuable insight into the students' expectations and perceived service quality.
520 $a The recent introduction of an FPEI's audio production program in the Central Texas region has created competition for an already established NFPEI. In an attempt to find out whether expectation, satisfaction, or service gap differences exist between the programs, student satisfaction feedback was solicited from audio production enrollees at both institutions via the Noel-LevitzRTM Student Satisfaction Inventory(TM). The instrument was used as a comparative tool at the program level and included 10 additional audio-production items.
520 $a To aid in understanding how the local programs compare to one another, results were compared between the programs as opposed to using the national institutional-level benchmarks provided by Noel-LevitzRTM. Results indicate similar expectations in terms of priorities, but students at the FPEI have higher expectation levels overall. The satisfaction priorities had similarities as well, but students at the FPEI reported lower satisfaction in general. Finally, service gap measures indicated greater service gaps at the FPEI than at the NFPEI.
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