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Managing quality customer service = ...

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Managing quality customer service = [a practical guide for establishing a service operation] /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Managing quality customer service/ William B. Martin.
其他題名:	[a practical guide for establishing a service operation] /
作者:	Martin, William B.
出版者:	Los Altos, Calif. :Crisp Publications, : c1989.,
面頁冊數:	vii, 94 p. :ill. ;26 cm.
叢書名:	Fifty-Minute series
標題:	Customer relations. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=113115An electronic book accessible through the World Wide Web; click for information
ISBN:	1417524693 (electronic bk.)

Managing quality customer service = [a practical guide for establishing a service operation] /
Martin, William B.

Managing quality customer service[a practical guide for establishing a service operation] /[electronic resource] :William B. Martin. - Los Altos, Calif. :Crisp Publications,c1989. - vii, 94 p. :ill. ;26 cm. - Fifty-Minute series.

Includes bibliographical references.

Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2004.

Available via World Wide Web.

ISBN: 1417524693 (electronic bk.)Subjects--Topical Terms:

578582
Customer relations.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HF5415.5 / .M167 1989eb

Dewey Class. No.: 658.812

Managing quality customer service = [a practical guide for establishing a service operation] /
LDR:01079cam a2200253 a 45 001 732927
003 OCoLC
005 20080318
006 m d
007 cr cnu---unuuu
008 080318s1989 caua sb 000 0 eng d
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035 $a ocm56079827
040 $a N $c N $d OCLCQ
049 $a AMFA
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082 0 4 $a 658.812 $2 22
100 $a Martin, William B. $3 825455
245 1 0 $a Managing quality customer service $h [electronic resource] : $b [a practical guide for establishing a service operation] / $c William B. Martin.
260 $a Los Altos, Calif. : $c c1989. $b Crisp Publications,
300 $a vii, 94 p. : $b ill. ; $c 26 cm.
440 0 $a Fifty-Minute series
504 $a Includes bibliographical references.
533 $a Electronic reproduction. $b Boulder, Colo. : $c NetLibrary, $d 2004. $n Available via World Wide Web. $n Access may be limited to NetLibrary affiliated libraries.
650 $a Customer relations. $3 578582
650 $a Customer services $x Management. $3 694192
650 $a Consumer Satisfaction. $2 lcstt $3 803058
655 $a Electronic books. $2 lcsh $3 542853
710 $a NetLibrary, Inc. $3 542851
856 4 $3 Bibliographic record display $u http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=113115 $z An electronic book accessible through the World Wide Web; click for information
994 $a 92 $b AMF