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Delivering quality service : = balan...

Berry, Leonard L., (1942-)

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Delivering quality service : = balancing customer perceptions and expectations /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Delivering quality service :/ Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
其他題名:	balancing customer perceptions and expectations /
作者:	Zeithaml, Valarie A.
其他作者:	Berry, Leonard L.,
出版者:	New York :Free Press ; : c1990.,
面頁冊數:	xii, 226 p. :ill. ;25 cm.
標題:	Customer services. -
ISBN:	0029357012 :

Delivering quality service : = balancing customer perceptions and expectations /
Zeithaml, Valarie A.

Delivering quality service :balancing customer perceptions and expectations /Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. - New York :Free Press ;c1990. - xii, 226 p. :ill. ;25 cm.

Includes bibliographical references (p. 207-218).

ISBN: 0029357012 :US24.95

LCCN: 89023592 //r95Subjects--Topical Terms:

657636
Customer services.

LC Class. No.: HF5415.5 / .Z45 1990

Dewey Class. No.: 658.8/12

Delivering quality service : = balancing customer perceptions and expectations /
LDR:00635nam a2200181 a 45 001 652027
003 DLC
005 19950222145920.5
008 890831s1990 nyua b 00110 eng
010 $a 89023592 //r95
020 $a 0029357012 : $c US24.95
035 $a dt 00011475 //r95
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .Z45 1990
082 0 0 $a 658.8/12 $2 20
100 $a Zeithaml, Valarie A. $3 668764
245 1 0 $a Delivering quality service : $b balancing customer perceptions and expectations / $c Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
260 0 $a New York : $a London : $c c1990. $b Free Press ; $b Collier Macmillan,
300 $a xii, 226 p. : $b ill. ; $c 25 cm.
504 $a Includes bibliographical references (p. 207-218).
650 $a Customer services. $3 657636
650 $a Service industries $x Quality control $x Mathematical models. $3 668765
700 $a Berry, Leonard L., $d 1942- $3 668762
700 $a Parasuraman, A. $3 668763