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The perceived importance of key comp...

Anwar, Sohail.

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The perceived importance of key components of Total Quality Management programs in Pennsylvania's selected small business organizations.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	The perceived importance of key components of Total Quality Management programs in Pennsylvania's selected small business organizations./
作者:	Anwar, Sohail.
面頁冊數:	116 p.
附註:	Source: Dissertation Abstracts International, Volume: 56-12, Section: A, page: 4684.
Contained By:	Dissertation Abstracts International56-12A.
標題:	Education, Industrial. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9612685

The perceived importance of key components of Total Quality Management programs in Pennsylvania's selected small business organizations.
Anwar, Sohail.

The perceived importance of key components of Total Quality Management programs in Pennsylvania's selected small business organizations. - 116 p.

Source: Dissertation Abstracts International, Volume: 56-12, Section: A, page: 4684.

Thesis (Ph.D.)--The Pennsylvania State University, 1995.

This study measured the perceptions of TQM coordinators of small business organizations regarding the importance of each of the four key components of TQM in the implementation of TQM programs in these organizations. The four key components of TQM were identified as customer orientation, management commitment, continuous improvement, and employee involvement. This study also measured TQM coordinators' perceptions regarding the effectiveness of TQM programs implemented in their organizations. A statistical relationship between the perceived effectiveness of TQM programs and the perceived importance of each of the four key components of TQM was also determined.Subjects--Topical Terms:

1017516
Education, Industrial.

The perceived importance of key components of Total Quality Management programs in Pennsylvania's selected small business organizations.
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245 1 4 $a The perceived importance of key components of Total Quality Management programs in Pennsylvania's selected small business organizations.
300 $a 116 p.
500 $a Source: Dissertation Abstracts International, Volume: 56-12, Section: A, page: 4684.
500 $a Adviser: William J. Rothwell.
502 $a Thesis (Ph.D.)--The Pennsylvania State University, 1995.
520 $a This study measured the perceptions of TQM coordinators of small business organizations regarding the importance of each of the four key components of TQM in the implementation of TQM programs in these organizations. The four key components of TQM were identified as customer orientation, management commitment, continuous improvement, and employee involvement. This study also measured TQM coordinators' perceptions regarding the effectiveness of TQM programs implemented in their organizations. A statistical relationship between the perceived effectiveness of TQM programs and the perceived importance of each of the four key components of TQM was also determined.
520 $a The target population for this study consisted of all the small business organizations in Pennsylvania known to have TQM programs in place. In the United States, the Small Business Administration defines small business as companies which are profit-seeking and have 500 or fewer employees.
520 $a A questionnaire based on the operational measures for the four key components of TQM and the TQM program effectiveness was mailed to the TQM coordinators of 114 selected small business organizations in Pennsylvania. A total of 81 (71.1%) questionnaires were returned. There were 74 (64.9%) usable questionnaires.
520 $a Analysis of the data gathered through the questionnaire revealed that the respondents perceived management commitment as the most important key component of TQM programs. The respondents perceived employee involvement as the least important key component of TQM programs. Data analysis also revealed that the implementation of TQM programs in the respondents' organizations resulted in a slight improvement in their performance. A statistical analysis involving a regression analysis and a correlation analysis showed that the perceived effectiveness of TQM programs in the respondents' organizations was positively correlated with each of the four key components of TQM. Therefore each of the key components was effective in improving the performance of the respondents' organizations.
520 $a The statistical analysis also showed that employee involvement and continuous improvement were the most significant contributors to the TQM program effectiveness.
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