Customer services - Technological innovations - Management.

ROI : = building the CRM business case / by: (Language materials, printed)

Information technology enabled global customer service by: (Electronic resources)

E-adoption and socio-economic impacts, emerging infrastructural effects by: (Electronic resources)

Customer relations- Management.

Customer services- Management.

Customer services- Technological innovations

Internet.

International business enterprises- Communication systems

Internet banking.

Information resources management.

Intranets (Computer networks)

Customer relations- Technological innovations

Electronic commerce.

Information technology- Management.

Knowledge management.