Service industries - Technological innovations - Management.

Managing services : = using technology to create value / by: (Language materials, printed)

Managing innovation = cases from the services industries / by: (Electronic resources)

Best face forward : = why companies must improve their service interfaces with customers / by: (Language materials, printed)

Digital disruptive innovation by: (Electronic resources)

Managing innovation : = cases from the services industries / by: (Language materials, printed)

Customer relations- Management.

Customer services- Management.

Service industries- Technological innovations

Value analysis (Cost control)

Business enterprises- Technological innovations

Competition.

Information technology- Management.