Best face forward : = why companies ...
Jaworski, Bernard J.

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  • Best face forward : = why companies must improve their service interfaces with customers /
  • 紀錄類型: 書目-語言資料,印刷品 : Monograph/item
    正題名/作者: Best face forward :/ Jeffrey F. Rayport, Bernard J. Jaworski.
    其他題名: why companies must improve their service interfaces with customers /
    作者: Rayport, Jeffrey F.
    其他作者: Jaworski, Bernard J.
    出版者: Boston, Mass. :Harvard Business School Press, : c2005.,
    面頁冊數: xxi, 262 p. :ill. ;25 cm.
    內容註: Interface as the next frontier of competitive advantage -- The interface imperative -- The front-office revolution -- What people do best -- What machines do best -- Putting the amalgam of people and machines to work -- Managing interface systems -- The interface audit.
    標題: Competition. -
    電子資源: http://www.loc.gov/catdir/toc/ecip0414/2004002104.htmlhttp://www.loc.gov/catdir/toc/ecip0414/2004002104.html
    ISBN: 0875848672 :
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W0053498 六樓西文書區HC-Z(6F Western Language Books) 01.外借(書)_YB 一般圖書 HF5415.5 R393 2005 一般使用(Normal) 在架 0
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