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An online training module for staff ...

Kowalczyk, Bridget.

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An online training module for staff in a combined university-public library.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	An online training module for staff in a combined university-public library./
Author:	Kowalczyk, Bridget.
Description:	78 p.
Notes:	Adviser: Geoffrey Z. Liu.
Contained By:	Masters Abstracts International45-02.
Subject:	Library Science. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1438574
ISBN:	9780542919039

An online training module for staff in a combined university-public library.
Kowalczyk, Bridget.

An online training module for staff in a combined university-public library. - 78 p.

Adviser: Geoffrey Z. Liu.

Thesis (M.L.I.S.)--San Jose State University, 2006.

This thesis project documents the establishment of an online staff training tutorial for major service points in the Dr. Martin Luther King, Jr. Library of San Jose, California. Data examined to create the structure for project development include desk observations, in-house service point statistics, and reports from staff development and metrics consultants. Tutorial content was determined by information gleaned through literature review, data analyses, current and historical library training documents, personal desk experience, and pre-existing online tutorials. This report details the process for the creation, design, development, and preliminary testing of an online training tutorial focused on the reference interview and referral process for the two combined service points responsible for the bulk of the first tier of reference service, the information kiosk and the reference support desk.

ISBN: 9780542919039Subjects--Topical Terms:

881164
Library Science.

An online training module for staff in a combined university-public library.
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020 $a 9780542919039
035 $a (UnM)AAI1438574
035 $a AAI1438574
040 $a UnM $c UnM
100 1 $a Kowalczyk, Bridget. $3 1297524
245 1 3 $a An online training module for staff in a combined university-public library.
300 $a 78 p.
500 $a Adviser: Geoffrey Z. Liu.
500 $a Source: Masters Abstracts International, Volume: 45-02, page: 0514.
502 $a Thesis (M.L.I.S.)--San Jose State University, 2006.
520 $a This thesis project documents the establishment of an online staff training tutorial for major service points in the Dr. Martin Luther King, Jr. Library of San Jose, California. Data examined to create the structure for project development include desk observations, in-house service point statistics, and reports from staff development and metrics consultants. Tutorial content was determined by information gleaned through literature review, data analyses, current and historical library training documents, personal desk experience, and pre-existing online tutorials. This report details the process for the creation, design, development, and preliminary testing of an online training tutorial focused on the reference interview and referral process for the two combined service points responsible for the bulk of the first tier of reference service, the information kiosk and the reference support desk.
590 $a School code: 6265.
650 4 $a Library Science. $3 881164
690 $a 0399
710 2 0 $a San Jose State University. $3 1020800
773 0 $t Masters Abstracts International $g 45-02.
790 $a 6265
790 1 0 $a Liu, Geoffrey Z., $e advisor
791 $a M.L.I.S.
792 $a 2006
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1438574