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The impact of managerial leadership ...

Lim, Evelyn.

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The impact of managerial leadership practices on employee turnover in the foodservice industry.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	The impact of managerial leadership practices on employee turnover in the foodservice industry./
作者:	Lim, Evelyn.
面頁冊數:	153 p.
附註:	Adviser: Lynne L. Svenning.
Contained By:	Dissertation Abstracts International68-11A.
標題:	Business Administration, Management. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3287761
ISBN:	9780549308591

The impact of managerial leadership practices on employee turnover in the foodservice industry.
Lim, Evelyn.

The impact of managerial leadership practices on employee turnover in the foodservice industry. - 153 p.

Adviser: Lynne L. Svenning.

Thesis (Ed.D.)--Wilmington University (Delaware), 2008.

The foodservice industry consists of numerous small businesses with limited working capital and a small profit margin. Turnover, a costly and recurring problem in the foodservice industry, often leads to business failure for many operations. This descriptive cross-sectional study investigated the relationship between foodservice managers' utilization of leadership practices in operations and employee turnover rates. A questionnaire, using closed-ended items, collected data from managers pertaining to leadership training, leadership practices, and annual turnover rate, and, using open-ended items, garnered manager perceptions on turnover causes. Descriptive statistics, correlations, and multiple regression analyses were used to answer the research questions. Content analysis was also employed to summarize the data collected from open-ended items. The findings of this study suggest that leadership training and implementation of leadership practices do have an influence on turnover, accounting for 35% of the variance in employee turnover rates. Therefore, if leadership training were readily available at a reasonable cost, it may act as an intervening strategy in assisting foodservice operations in reducing the costs associated with turnover, and in turn, helping these operations to maintain a competitive advantage. Implications for the industry: (1) provide training opportunities through varied and low cost platforms---electronic media, conferences, workshops, etc., and (2) more research. The data revealed that managers may not recognize their leadership influence on employee turnover. More research is needed in the following areas: specific leadership skills/practices appropriate for the foodservice context; relationship between types of operations and leadership skills/practices; degree of impact leadership has on retention/turnover in foodservice; relationship between managers' recognition of leadership influence and turnover/retention rates. Further recommended future research would be to survey employees to investigate/evaluate their perceptions on: (1) leadership practices of their employers/managers, and (2) the decision to terminate their positions in an industry with vast room for advancement due rapid growth.

ISBN: 9780549308591Subjects--Topical Terms:

626628
Business Administration, Management.

The impact of managerial leadership practices on employee turnover in the foodservice industry.
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