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Service levels: Leading to client i...

Salkeld, Sonia Catherine.

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Service levels: Leading to client intimate service delivery.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Service levels: Leading to client intimate service delivery./
作者:	Salkeld, Sonia Catherine.
面頁冊數:	152 p.
附註:	Source: Masters Abstracts International, Volume: 45-06, page: 2888.
Contained By:	Masters Abstracts International45-06.
標題:	Business Administration, Management. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=MR28992
ISBN:	9780494289921

Service levels: Leading to client intimate service delivery.
Salkeld, Sonia Catherine.

Service levels: Leading to client intimate service delivery. - 152 p.

Source: Masters Abstracts International, Volume: 45-06, page: 2888.

Thesis (M.A.)--Royal Roads University (Canada), 2007.

Transforming Shared Services BC, Workplace Technology Services (WTS) from a reactive, technology focused organization into a shared service client-centric service delivery organization is required for our survival. The problem is three fold (a) we do not have integrated, agreed to managed service levels, (b) we are not intimate with our clients, thereby understanding their business requirements, and (c) delivering departmental products has bred competitive, uncollaborative behaviour. The Shared Service movement in BC, and the WTS business transformation initiative present a transformation opportunity. This study, with WTS and Ministry Service Manager participants, through survey and world cafe research for action methods, examines how we achieve transformational change to client-intimacy through service level dialogue. Recommendations are provided to WTS Executive for action. To support the inquiry, the literature considers transformational change and leadership, cultural imperatives, and creating community. The study explores ethical issues as they relate to trust and respect.

ISBN: 9780494289921Subjects--Topical Terms:

626628
Business Administration, Management.

Service levels: Leading to client intimate service delivery.
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