東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

The influence of internal servicesca...

Yang, Yang.

Linked to FindBook

Google Book

Amazon

博客來

The influence of internal servicescape on job satisfaction -- A study of employee self service applications in the human resources function.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The influence of internal servicescape on job satisfaction -- A study of employee self service applications in the human resources function./
Author:	Yang, Yang.
Description:	161 p.
Notes:	Advisers: Mark Gillenson; Thomas Stafford.
Contained By:	Dissertation Abstracts International68-12A.
Subject:	Business Administration, General. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3293778
ISBN:	9780549380443

The influence of internal servicescape on job satisfaction -- A study of employee self service applications in the human resources function.
Yang, Yang.

The influence of internal servicescape on job satisfaction -- A study of employee self service applications in the human resources function. - 161 p.

Advisers: Mark Gillenson; Thomas Stafford.

Thesis (Ph.D.)--The University of Memphis, 2007.

Due to the increasingly central role of intangible assets and intellectual capital in the modern economy, human resources practices have emerged to take a much bigger strategic role. This makes it essential that mundane administrative human resources tasks be automated through employee self-service as part of an organization's virtual servicescape. How the employees, as the service receivers of the Web-based employee self-service system, respond to this new mode of managing personnel records remains a question.

ISBN: 9780549380443Subjects--Topical Terms:

1017457
Business Administration, General.

The influence of internal servicescape on job satisfaction -- A study of employee self service applications in the human resources function.
LDR:03480nam 2200325 a 45 001 949333
005 20110525
008 110525s2007 ||||||||||||||||| ||eng d
020 $a 9780549380443
035 $a (UMI)AAI3293778
035 $a AAI3293778
040 $a UMI $c UMI
100 1 $a Yang, Yang. $3 1030201
245 1 4 $a The influence of internal servicescape on job satisfaction -- A study of employee self service applications in the human resources function.
300 $a 161 p.
500 $a Advisers: Mark Gillenson; Thomas Stafford.
500 $a Source: Dissertation Abstracts International, Volume: 68-12, Section: A, page: 5139.
502 $a Thesis (Ph.D.)--The University of Memphis, 2007.
520 $a Due to the increasingly central role of intangible assets and intellectual capital in the modern economy, human resources practices have emerged to take a much bigger strategic role. This makes it essential that mundane administrative human resources tasks be automated through employee self-service as part of an organization's virtual servicescape. How the employees, as the service receivers of the Web-based employee self-service system, respond to this new mode of managing personnel records remains a question.
520 $a This dissertation is the first attempt to study the relatively untapped electronic commerce field of business-to-employee relations, particularly the human resources employee self-service application in organizations. The main purpose is to systematically delve into the self-service technology usage phenomenon in organizations from the lens of three theoretical perspectives, namely, the technology acceptance model, the transaction cost theory, and the service quality literature, with the hope of identifying the antecedents of employee user satisfaction with employee self-service, and the desired ultimate outcome of job satisfaction.
520 $a Data was collected from faculty and staff of the University of Memphis, which implemented the human resources module of Project Spectrum six months before the data collection. By applying the second-generation data analysis tool, structural equation modeling, the three sub-models that are based on the three theoretical models respectively showed acceptable fit, although not all the individual paths were established. The integrated model also demonstrated acceptable fit. We conclude that user satisfaction with the employee self service system can be explained by the metrics that were dictated by the three theories. Among them, service quality became the major influencer of user satisfaction.
520 $a We could not conclude that employees' job satisfaction can be impacted by their affective state arising from their usage of the employee self-service system, since the individual paths toward job satisfaction were mostly insignificant or had very little magnitude. We attribute the lack of the evidence of relations with job satisfaction to the innate features of the system under study, since they are not directly related to employees' job performance or work productivity, but only provide a time-saving and convenient channel for them to manage personnel records.
590 $a School code: 1194.
650 4 $a Business Administration, General. $3 1017457
650 4 $a Business Administration, Management. $3 626628
690 $a 0310
690 $a 0454
710 2 $a The University of Memphis. $3 1025952
773 0 $t Dissertation Abstracts International $g 68-12A.
790 $a 1194
790 1 0 $a Gillenson, Mark, $e advisor
790 1 0 $a Stafford, Thomas, $e advisor
791 $a Ph.D.
792 $a 2007
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3293778