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A research study on employee satisfa...

Gavrielides, Yiannis S.

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A research study on employee satisfaction and customer satisfaction in Pizza Hut restaurants.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	A research study on employee satisfaction and customer satisfaction in Pizza Hut restaurants./
作者:	Gavrielides, Yiannis S.
面頁冊數:	71 p.
附註:	Major Professor: Daniel A. Gmenneiser.
Contained By:	Masters Abstracts International35-06.
標題:	Business Administration, Management. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1385977
ISBN:	0591509938

A research study on employee satisfaction and customer satisfaction in Pizza Hut restaurants.
Gavrielides, Yiannis S.

A research study on employee satisfaction and customer satisfaction in Pizza Hut restaurants. - 71 p.

Major Professor: Daniel A. Gmenneiser.

Thesis (M.S.)--University of North Texas, 1997.

The purpose of this study was to examine if a relationship exists between customer satisfaction and employee satisfaction in 109 Pizza Hut restaurants within the Dallas/Fort Worth area. The questionnaires were administered by the Corporate Office of Pizza Hut. To measure the employee satisfaction variable, attributes including teamwork and atmosphere, training, supervision and customer satisfaction were used. A relationship was found between the overall employee satisfaction and the overall customer satisfaction in Pizza Hut restaurants within the Dallas/Fort Worth area. In DELCO restaurants, delivery and carry-out, all correlations were negative while in RBD/RR restaurants, dining and carry-out, all correlations were positive. Results of the study will assist restaurant managers and Pizza Hut corporate office representatives in identifying related strengths and weaknesses and courses of action to ameliorate system performance.

ISBN: 0591509938Subjects--Topical Terms:

626628
Business Administration, Management.

A research study on employee satisfaction and customer satisfaction in Pizza Hut restaurants.
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245 1 0 $a A research study on employee satisfaction and customer satisfaction in Pizza Hut restaurants.
300 $a 71 p.
500 $a Major Professor: Daniel A. Gmenneiser.
500 $a Source: Masters Abstracts International, Volume: 35-06, page: 1626.
502 $a Thesis (M.S.)--University of North Texas, 1997.
520 $a The purpose of this study was to examine if a relationship exists between customer satisfaction and employee satisfaction in 109 Pizza Hut restaurants within the Dallas/Fort Worth area. The questionnaires were administered by the Corporate Office of Pizza Hut. To measure the employee satisfaction variable, attributes including teamwork and atmosphere, training, supervision and customer satisfaction were used. A relationship was found between the overall employee satisfaction and the overall customer satisfaction in Pizza Hut restaurants within the Dallas/Fort Worth area. In DELCO restaurants, delivery and carry-out, all correlations were negative while in RBD/RR restaurants, dining and carry-out, all correlations were positive. Results of the study will assist restaurant managers and Pizza Hut corporate office representatives in identifying related strengths and weaknesses and courses of action to ameliorate system performance.
590 $a School code: 0158.
650 4 $a Business Administration, Management. $3 626628
650 4 $a Sociology, Industrial and Labor Relations. $3 1017858
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690 $a 0629
710 2 0 $a University of North Texas. $3 1017396
773 0 $t Masters Abstracts International $g 35-06.
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791 $a M.S.
792 $a 1997
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1385977