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The management of consumer credit = ...

Finlay, Steven, (1969-)

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The management of consumer credit = theory and practice /

Record Type:	Electronic resources : Monograph/item
Title/Author:	The management of consumer credit/ Steven Finlay.
Reminder of title:	theory and practice /
Author:	Finlay, Steven,
Published:	Basingstoke [England] ;Palgrave Macmillan, : 2008.,
Description:	1 online resource (xvi, 208 p.) :ill.
Notes:	Description based on print version record.
[NT 15003449]:	Consumer credit management: an introduction -- Organizational matters -- Marketing -- Predicting consumer behaviour -- Customer acquisition-- Customer management -- Collections (early stage delinquency) -- Debt recovery (late stage delinquency) -- Fraud -- Provision, capital requirements and Basel II -- Appendices.
Subject:	Consumer credit - Management. -
Online resource:	http://link.springer.com/10.1057/9780230582507access to fulltext (Palgrave)
ISBN:	0230582508 (electronic bk.)

The management of consumer credit = theory and practice /
Finlay, Steven,1969-

The management of consumer credittheory and practice /[electronic resource] :Steven Finlay. - Basingstoke [England] ;Palgrave Macmillan,2008. - 1 online resource (xvi, 208 p.) :ill.

Description based on print version record.

Includes bibliographical references (p. 186-201) and index.

Consumer credit management: an introduction -- Organizational matters -- Marketing -- Predicting consumer behaviour -- Customer acquisition-- Customer management -- Collections (early stage delinquency) -- Debt recovery (late stage delinquency) -- Fraud -- Provision, capital requirements and Basel II -- Appendices.

This book provides detailed explanation of the methods used by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. It describes how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision. Topics covered includeorganizational structures, marketing, customer acquisition, credit scoring, customer management, collections, debt recovery, legal and ethical issues, provision and capital requirements under BASEL II. Written from an international perspective it provides a unique insight into the world of credit management, combining both academic and practitioner viewpoints. Complex topics are described in an easy to understand way, with technical language kept to a minimum, making specialist topics, such as credit scoring and BASEL II, readily accessible to the general reader.

ISBN: 0230582508 (electronic bk.)

Standard No.: 10.1057/9780230582507doiSubjects--Topical Terms:

736700
Consumer credit
--Management.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HG3755 / .F54 2008eb

Dewey Class. No.: 658.8/83

The management of consumer credit = theory and practice /
LDR:02405cmm 2200301 a 45 001 903698
003 OCoLC
005 20101209
006 m d
007 cr nn muauu
008 231227s2008 enka sb 001 0 eng d
020 $a 0230582508 (electronic bk.)
020 $a 9780230582507 (electronic bk.)
024 7 $a 10.1057/9780230582507 $2 doi
035 $a Palgrave
035 $a 903698
040 $a UKPGM $b eng $c UKPGM $d N $t $d YDXCP $d EBLCP $d IDEBK
041 0 $a eng
049 $a APTA
050 4 $a HG3755 $b .F54 2008eb
082 0 4 $a 658.8/83 $2 22
100 1 $a Finlay, Steven, $d 1969- $3 1083593
245 1 4 $a The management of consumer credit $h [electronic resource] : $b theory and practice / $c Steven Finlay.
260 $a Basingstoke [England] ; $a New York : $c 2008. $b Palgrave Macmillan,
300 $a 1 online resource (xvi, 208 p.) : $b ill.
500 $a Description based on print version record.
504 $a Includes bibliographical references (p. 186-201) and index.
505 0 $a Consumer credit management: an introduction -- Organizational matters -- Marketing -- Predicting consumer behaviour -- Customer acquisition-- Customer management -- Collections (early stage delinquency) -- Debt recovery (late stage delinquency) -- Fraud -- Provision, capital requirements and Basel II -- Appendices.
520 $a This book provides detailed explanation of the methods used by financial services organizations to manage their consumer credit portfolios for products such as credit cards, personal loans and retail credit agreements. It describes how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision. Topics covered includeorganizational structures, marketing, customer acquisition, credit scoring, customer management, collections, debt recovery, legal and ethical issues, provision and capital requirements under BASEL II. Written from an international perspective it provides a unique insight into the world of credit management, combining both academic and practitioner viewpoints. Complex topics are described in an easy to understand way, with technical language kept to a minimum, making specialist topics, such as credit scoring and BASEL II, readily accessible to the general reader.
650 0 $a Consumer credit $x Management. $3 736700
655 7 $a Electronic books. $2 lcsh $3 542853
856 4 0 $3 Palgrave Connect $u http://link.springer.com/10.1057/9780230582507 $z access to fulltext (Palgrave)