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Human resource management for the hospitality and tourism industries

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Human resource management for the hospitality and tourism industries/ Dennis Nickson.
作者:	Nickson, Dennis.
出版者:	Amersterdam ;Butterworth-Heinemann, : c2007.,
面頁冊數:	xiv, 305 p. :ill. ;25 cm.
內容註:	The nature of HRM in hospitality and tourism; Organisational culture and the search for service quality; Labour markets; Recruitment and selection; Equal Opportunities; Training and development; Staff health and welfare; Employee relations, involvement and participation; Performance management; Remuneration strategies in hospitality and tourism; Disciplinary and grievance procedures; Review of HRM in tourism and hospitality and areas for future research; References; Index.
標題:	Hospitality industry - Personnel management. -
電子資源:	http://www.sciencedirect.com/science/book/9780750665728An electronic book accessible through the World Wide Web; click for information
ISBN:	0750665726

Human resource management for the hospitality and tourism industries
Nickson, Dennis.

Human resource management for the hospitality and tourism industries[electronic resource] /Dennis Nickson. - 1st ed. - Amersterdam ;Butterworth-Heinemann,c2007. - xiv, 305 p. :ill. ;25 cm.

Includes bibliographical references and index.

The nature of HRM in hospitality and tourism; Organisational culture and the search for service quality; Labour markets; Recruitment and selection; Equal Opportunities; Training and development; Staff health and welfare; Employee relations, involvement and participation; Performance management; Remuneration strategies in hospitality and tourism; Disciplinary and grievance procedures; Review of HRM in tourism and hospitality and areas for future research; References; Index.

Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as: .Recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising .Legislation and equal opportunities: illegal discrimination and managing diversity .Staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse .Remuneration strategies in the industry: the 'cafeteria award' approach, minimum wage and tipping Human Resource Management for the Hospitality and Tourism Industries will be illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice - boxed examples, reflective review questions, web links' discussion questions and further reading. Accompanying the text are online supplementary lecturer materials including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion. * An integrated look at HRM policies and practices in the tourism and hospitality industries * A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remuneration * International examples showcase good practice in a variety of organisations, such as P�rt a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs.

Electronic reproduction.
Amsterdam :
Elsevier Science & Technology,
2009.

Mode of access: World Wide Web.

ISBN: 0750665726

Source: 109731:109779Elsevier Science & Technologyhttp://www.sciencedirect.comSubjects--Topical Terms:

686662
Hospitality industry
--Personnel management.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: TX911.3.P4 / N53 2007

Dewey Class. No.: 647.940683

Human resource management for the hospitality and tourism industries
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300 $a xiv, 305 p. : $b ill. ; $c 25 cm.
504 $a Includes bibliographical references and index.
505 0 $a The nature of HRM in hospitality and tourism; Organisational culture and the search for service quality; Labour markets; Recruitment and selection; Equal Opportunities; Training and development; Staff health and welfare; Employee relations, involvement and participation; Performance management; Remuneration strategies in hospitality and tourism; Disciplinary and grievance procedures; Review of HRM in tourism and hospitality and areas for future research; References; Index.
520 $a Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry. It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as: .Recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising .Legislation and equal opportunities: illegal discrimination and managing diversity .Staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse .Remuneration strategies in the industry: the 'cafeteria award' approach, minimum wage and tipping Human Resource Management for the Hospitality and Tourism Industries will be illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice - boxed examples, reflective review questions, web links' discussion questions and further reading. Accompanying the text are online supplementary lecturer materials including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion. * An integrated look at HRM policies and practices in the tourism and hospitality industries * A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remuneration * International examples showcase good practice in a variety of organisations, such as P�rt a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs.
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650 0 $a Hospitality industry $x Personnel management. $3 686662
650 0 $a Tourism $x Personnel management. $3 711926
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