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Patron attitudes toward automated ch...

Capella University., School of Business.

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Patron attitudes toward automated checkout: A study of customer satisfaction at a private university library.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Patron attitudes toward automated checkout: A study of customer satisfaction at a private university library./
Author:	Ozoh, Ruphina N.
Description:	98 p.
Notes:	Adviser: Zhenhu Jin.
Contained By:	Dissertation Abstracts International68-09A.
Subject:	Business Administration, Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3283384
ISBN:	9780549233060

Patron attitudes toward automated checkout: A study of customer satisfaction at a private university library.
Ozoh, Ruphina N.

Patron attitudes toward automated checkout: A study of customer satisfaction at a private university library. - 98 p.

Adviser: Zhenhu Jin.

Thesis (Ph.D.)--Capella University, 2007.

The library automated checkout system, also known as the self-checkout system, is a tool that can be used by library patrons to check out materials independently. The study's purpose was to determine the attitudes of library patrons toward this technological tool. A patron satisfaction survey and a calculation of the self-checkout volume for a period of 7 years were used to accomplish this. The study found that the self-checkout machine is perceived positively by library patrons at the private university library. It revealed that there is a positive relationship between the ease of using the self-checkout machine and patrons' satisfaction levels. Ironically, the study revealed that the longer the self-checkout machine is used at the university library, the less likely patrons are to use it.

ISBN: 9780549233060Subjects--Topical Terms:

626628
Business Administration, Management.

Patron attitudes toward automated checkout: A study of customer satisfaction at a private university library.
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020 $a 9780549233060
035 $a (UMI)AAI3283384
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040 $a UMI $c UMI
100 1 $a Ozoh, Ruphina N. $3 1058552
245 1 0 $a Patron attitudes toward automated checkout: A study of customer satisfaction at a private university library.
300 $a 98 p.
500 $a Adviser: Zhenhu Jin.
500 $a Source: Dissertation Abstracts International, Volume: 68-09, Section: A, page: 3647.
502 $a Thesis (Ph.D.)--Capella University, 2007.
520 $a The library automated checkout system, also known as the self-checkout system, is a tool that can be used by library patrons to check out materials independently. The study's purpose was to determine the attitudes of library patrons toward this technological tool. A patron satisfaction survey and a calculation of the self-checkout volume for a period of 7 years were used to accomplish this. The study found that the self-checkout machine is perceived positively by library patrons at the private university library. It revealed that there is a positive relationship between the ease of using the self-checkout machine and patrons' satisfaction levels. Ironically, the study revealed that the longer the self-checkout machine is used at the university library, the less likely patrons are to use it.
590 $a School code: 1351.
650 4 $a Business Administration, Management. $3 626628
650 4 $a Education, Higher. $3 543175
650 4 $a Information Science. $3 1017528
650 4 $a Library Science. $3 881164
690 $a 0399
690 $a 0454
690 $a 0723
690 $a 0745
710 2 $a Capella University. $b School of Business. $3 1018437
773 0 $t Dissertation Abstracts International $g 68-09A.
790 $a 1351
790 1 0 $a Jin, Zhenhu, $e advisor
790 1 0 $a Osa, Justina $e committee member
790 1 0 $a Tvorik, Stephen $e committee member
791 $a Ph.D.
792 $a 2007
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3283384