東華大學圖書館 |

語系: 繁體中文

說明(常見問題)

回圖書館首頁

手機版館藏查詢

登入

回首頁

切換: 標籤 | MARC模式 | ISBD

The relationship between customer mi...

Anderson University.

FindBook

Google Book

Amazon

博客來

The relationship between customer mind-set of faculty and course satisfaction among students in business adult degree programs.

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	The relationship between customer mind-set of faculty and course satisfaction among students in business adult degree programs./
作者:	Howell, George F.
面頁冊數:	211 p.
附註:	Advisers: Jeff Buck; Doyle Lucas.
Contained By:	Dissertation Abstracts International69-05A.
標題:	Business Administration, Marketing. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3312790
ISBN:	9780549616948

The relationship between customer mind-set of faculty and course satisfaction among students in business adult degree programs.
Howell, George F.

The relationship between customer mind-set of faculty and course satisfaction among students in business adult degree programs. - 211 p.

Advisers: Jeff Buck; Doyle Lucas.

Thesis (D.B.A.)--Anderson University, 2008.

This study surveyed students and professors in business adult degree programs at five institutions of higher education holding membership in the Consortium for the Advancement of Adult Higher Education. The survey method used in this study resulted in a 50% faculty response rate where N=214 and a 31% student response rate where N=1,725. One of the aims of this study was to examine the customer mind-set of faculty within the context of the institution-driven, faculty-driven and student-drive service aspects of adult higher education. Eleven research questions were posited with each question subsequently translated into a testable null hypothesis. Two of the hypotheses explored the relationship of the external customer mind-set of faculty members and general classroom management, one of the hypotheses examined the difference between the external customer mind-set of full-time and adjunct faculty members, and eight hypotheses explored the following variables in relationship to student satisfaction, class size, class location, general classroom management, faculty subject-matter competency, faculty-student interaction, anticipated grade, student workload and relevancy of subject-matter.

ISBN: 9780549616948Subjects--Topical Terms:

1017573
Business Administration, Marketing.

The relationship between customer mind-set of faculty and course satisfaction among students in business adult degree programs.
LDR:02780nmm 2200313 a 45 001 886301
005 20101007
008 101007s2008 ||||||||||||||||| ||eng d
020 $a 9780549616948
035 $a (UMI)AAI3312790
035 $a AAI3312790
040 $a UMI $c UMI
100 1 $a Howell, George F. $3 1057992
245 1 4 $a The relationship between customer mind-set of faculty and course satisfaction among students in business adult degree programs.
300 $a 211 p.
500 $a Advisers: Jeff Buck; Doyle Lucas.
500 $a Source: Dissertation Abstracts International, Volume: 69-05, Section: A, page: 1887.
502 $a Thesis (D.B.A.)--Anderson University, 2008.
520 $a This study surveyed students and professors in business adult degree programs at five institutions of higher education holding membership in the Consortium for the Advancement of Adult Higher Education. The survey method used in this study resulted in a 50% faculty response rate where N=214 and a 31% student response rate where N=1,725. One of the aims of this study was to examine the customer mind-set of faculty within the context of the institution-driven, faculty-driven and student-drive service aspects of adult higher education. Eleven research questions were posited with each question subsequently translated into a testable null hypothesis. Two of the hypotheses explored the relationship of the external customer mind-set of faculty members and general classroom management, one of the hypotheses examined the difference between the external customer mind-set of full-time and adjunct faculty members, and eight hypotheses explored the following variables in relationship to student satisfaction, class size, class location, general classroom management, faculty subject-matter competency, faculty-student interaction, anticipated grade, student workload and relevancy of subject-matter.
520 $a Although the results of this study did not indicate a statistically significant relationship between a faculty member's external customer mind-set and student perceptions of his/her general classroom management, a student satisfaction model evolved from the hypotheses tests and exploratory analyses. The Faculty-Driven and Student-Driven Service Aspects Student Satisfaction Model provides four variables which can influence course student satisfaction: relevancy of subject-matter, faculty subject-matter competency, general classroom management, and student workload.
590 $a School code: 1030.
650 4 $a Business Administration, Marketing. $3 1017573
650 4 $a Education, Adult and Continuing. $3 626632
650 4 $a Education, Business. $3 1017515
690 $a 0338
690 $a 0516
690 $a 0688
710 2 $a Anderson University. $3 1022595
773 0 $t Dissertation Abstracts International $g 69-05A.
790 $a 1030
790 1 0 $a Buck, Jeff, $e advisor
790 1 0 $a Lucas, Doyle, $e advisor
791 $a D.B.A.
792 $a 2008
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3312790