| 紀錄類型: |
書目-電子資源
: Monograph/item
|
| 正題名/作者: |
A survival guide for working with humans/ Gini Graham Scott. |
| 其他題名: |
dealing with whiners, back-stabbers, know-it-alls, and other difficult people / |
| 作者: |
Scott, Gini Graham. |
| 出版者: |
New York :American Management Association, : c2004., |
| 面頁冊數: |
215 p. ;23 cm. |
| 附註: |
Includes index. |
| 內容註: |
Acknowledgements -- Introduction -- When sweet revenge isn't so sweet -- Watch out for the eggshells -- Don't fight--find out! -- When to turn down the volume, or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them "ethics" you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers--or not? -- Fraud happens -- The great communicator--not! -- Learning to let 'em go : the demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out while you can -- When help turns to help!!!--get me out of this -- Beating the recommendation game -- Knowing when to back off : don't push a negotiation too far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself--redesign yourself -- Be a problem solver--theirs, not yours -- Dealing with the boss from hell -- Mastering your survival skills -- What's your survival quotient? a self-assessment quiz -- Index -- About the author. |
| 標題: |
Conflict management. - |
| 電子資源: |
https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=149000An electronic book accessible through the World Wide Web; click for information |
| ISBN: |
0814427596 (electronic bk.) |