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Innovation and quality improvement i...

Chapman, R. L.

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Innovation and quality improvement in service organizations

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Innovation and quality improvement in service organizations/ guest editors Alison M. Dean and Ross L. Chapman
其他作者:	Chapman, R. L.
出版者:	[Bradford, West Yorkshire] :Emerald, : 2002,
附註:	Title from e-book title screen (viewed on Aug. 26, 2005).
標題:	Customer services - Quality control. -
電子資源:	http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=135151An electronic book accessible through the World Wide Web; click for information
ISBN:	1845447123 (electronic bk.)

Innovation and quality improvement in service organizations
Innovation and quality improvement in service organizations[electronic resource] /guest editors Alison M. Dean and Ross L. Chapman - [Bradford, West Yorkshire] :Emerald,2002 - Managing service quality,v.12, no. 60960-4529 ;. - Managing service quality (Online) ;v.12, no. 6.

Title from e-book title screen (viewed on Aug. 26, 2005).

Includes bibliographical references.

Made available through NetLibrary; access may be limited to NetLibrary affiliated libraries.

Mode of access: World Wide Web.

ISBN: 1845447123 (electronic bk.)Subjects--Topical Terms:

655689
Customer services
--Quality control.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HD9980.5 / I56 2002eb

Dewey Class. No.: 658.8

Innovation and quality improvement in service organizations
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506 $a Made available through NetLibrary; access may be limited to NetLibrary affiliated libraries.
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